Electronic Strategy and Development Manager

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Directly responsible for the strategic discovery and implementation of market-leading electronic services including managing the research and development of all new products and services from concept to implementation for the Electronic Services Division through supporting design and execution of highest value digital solutions to enhance quality member experiences. Identifies the demand for products and services offered by competitors and other financial service companies and leads the research and strategy for product and service development, analysis, implementation and post-implementation review of new and enhanced electronic products/applications/services to achieve business goals and satisfy members’ financial service needs.

Follows market trends for financial services products and continuously evaluates current products and services to ensure alignment with relevant trends in banking including examining the existing and potential member base to identify new product opportunities. Uses analytical skills to make business decisions, which manage risks, resolve problems, and reduce member irritants and recommends and manages the product roadmap for CEFCU’s electronic services, provide insight into how to achieve business objectives while adhering to approved budgets.

Electronic Services product responsibilities include CEFCU On-Line and Mobile Banking Applications (OLB/MB), Bill Pay, Online Budgeting Tools/Personal Financial Management (PFM) services, Card Management, eStatement presentment, e-alerts through OLB/MB, Online Account Opening (OAO), and other online/electronic services as designated responsible under EMC/Electronic Services. Provides the highest quality member experience, for both internal and external members. Accountable to support member experience initiatives, goals, and training.

• Associate’s degree or equivalent combination of education and relevant experience.
• 6-8 years experience with technical project management change management, vendor management, and strategic planning experience.
• 2-4 years experience interpreting technical specifications and translating to others on project teams.
• Understanding of accounting concepts.
• Excellent written and verbal communication skills, including strong typing skills. Including ability to explain technical information to non-technical employees to all levels of the organization.
• Strong critical thinking and time management skills. Strong leadership and ability/willingness to actively participate in helping achieve department and corporate objectives.
• Demonstrated leadership skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.
• Successful management or supervisory experience. Demonstrated ability to supervise and professionally develop employees, while effectively balancing multiple priorities.
• Demonstrated strong attention to detail and quality.
• Proficiency in Microsoft Excel, Outlook, PowerPoint and Word.
• Strong analytical skills.
• Ability to plan, organize, follow-through, and manage multiple priorities with proven ability to manage complex projects within deadlines in a fast-paced environment.
• Self-motivation and independent decision-making skills.
• Training and Presentation experience.
• Successful management or supervisory experience.
• High energy, flexibility, ability to multi-task, prioritize and delivery under pressure.
• Proven ability to evaluate system situations and troubleshoot using available resources, test a system situation and make an informed decision on opening a ticket with a third-party vendor or escalation.
• Ability to build positive cross-functional relationships to establish quick and effective credibility, trust, and execution of strategy among all…