PT Dispatcher

PT Dispatcher

The Dispatcher is primarily responsible for monitoring and operating the College's telecommunications equipment, building systems and alarms, and conveying necessary information to provide for a safe and secure campus environment.

Compensation for the Dispatcher is $17.90 - $20.58 an hour. The schedule for the PT Dispatcher may vary between 1st, 2nd and 3rd shift.

Essential Functions:

• Operate Campus Police Dispatch Center phone, radio, databases, computer systems, and other equipment.
• Obtain and provide information from callers to officers, to Facilities Services personnel, other college departments, and other agencies according to department procedures.
• Log information about department operations and incidents.
• Monitor and operate Law Enforcement Agencies Data System (LEADS).
• Maintain, distribute and file reports and items for Lost and Found.
• Contact proper agencies, officials and personnel as required during emergency situations.
• Observe weather monitor and LEADS terminal and report weather conditions as necessary.
• Monitor fire alarm systems, campus security alarms, remote access, and other building systems and report information to appropriate personnel.
• Maintain, distribute and file folders, records, reports and tickets as assigned.
• Distribute and log vehicle folders.
• Perform routine typing and clerical work as assigned.
• Work varied and flexible shifts, hours, and days off as assigned, to provide 24-hour service.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Successful completion of Illinois Central College Dispatcher Training Program.
• Experience working in an office, customer service, or call center environment.
• Strong typing skills, including the ability to type at least 40 words per minute.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.
• Maintain composure under stressful and adverse conditions.

Preferred Qualifications:

• Experience working in dispatch or related communication, security, or law enforcement field.
• Experience in monitoring and operations of building systems.

• Paid time off;
• 11 paid holidays; 2 floating holidays
• Medical, dental, vision, life and long-term disability insurance;
• Tuition waivers for employee, spouse and dependent children;
• On-site childcare center;
• 403(b) retirement plans; and
• State University Retirement System pension plan.