Regional Manager

Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.

We are currently seeking a Regional Manager to oversee the sales and leasing, management, financial performance, the physical condition of assets and the day-to-day operations of a portfolio of manufactured housing communities within a geographic region.

• Managing the day-to-day operations of manufactured housing communities within their assigned region.
• Supporting their region in initiatives of growing and maintaining community occupancy, overseeing the sales of on-site homes, and managing site reservations (if applicable).
• Providing direction in community personnel issues, including hiring, conducting evaluations, and disciplinary actions in accordance with the Roots policies and practices under the direction/approval of Human Resources.
• Ensuring Community Managers (CMs) are properly supervising and monitoring outside contractors working in the community, including managing insurance, bidding jobs, approving work, and invoice accuracy and payment.
• Supporting the overall marketing efforts and offering input and suggestions regarding promotions, advertisements, etc.
• Working directly with community and supporting staff to drive traffic and ensure that all on-site personnel are well versed in sales protocol, inventory, and programs.
• Adhering to safety requirements and guidelines and ensuring that staff and vendors are properly trained, including ensuring the CM is promptly reporting accidents and emergency situations by preparing and filing out incident reports.
• Conducting in person visits and community inspections to ensure community rules are being enforced, safety is being maintained, staff is responding to emergencies, and overall cleanliness of the community is being obtained.
• Reinforce the Roots appearance standards to ensure we are providing affordable and quality housing that our residents can be proud of.
• Ensuring the community staff is working closely with their residents, fostering positive tenant and community relations, and organizing community relations activities.
• Overseeing the financial transactions and record-keeping, including rent collection, delinquent accounts, utility bill assessments, vendor invoices, daily bank deposits and any additional transactions.
• In conjunction with the Senior Vice President of the division, help prepare the annual community budget(s) and assist with the ongoing oversight of that budget.
• Ensuring community staff manage expenses within budget as well as tracking budget variances. This includes compiling and preparing various financial and administrative reports.
• Assisting in market survey efforts to ensure that homes and lots are priced competitively.
• Collaborating with various departments and leadership on special projects.
• Other responsibilities as assigned by management.

• Requires 3+ years of multi-family property/portfolio management experience
• MH experience preferred but not required
• Requires a minimum of five years’ experience leading and managing people in multiple locations as well as balancing projects and multiple priorities
• Excellent customer service, interpersonal, organizational and administrative skills required
• Strong working knowledge of common computer applications (e.g., Microsoft Office applications) required
• Prior Sales and leasing experience required
• Prior experience in monitoring and managing budgets and financial records/reporting strongly preferred
• Strong motivational skills and the ability to keep staff directed and focused on the execution of strategic plans,…