Information Technology Program Manager

Peoria IL or Chicago, IL ( Preferred location s Chicago) 1 year with an extension Job Description

The Client Digital User Experience team seeks a Senior UX Program Manager to enhance Engineering UX Design Operations by leading initiatives that improve design throughput, consistency, quality, and transparency. Reporting to the Manager of Program Management, you will be responsible for implementing planning, tracking, and reporting mechanisms. You will collaborate with design teams to adopt design processes and guidelines and strengthen connections across product teams.

Your role involves working with Design, Research, Product Management, Platform and Engineering teams to establish scalable approaches that amplify design efforts.

• As a Senior UX Program Manager, you will operate with a high degree of independence and ownership in areas where program strategy is still being defined.
• Your knowledge and experience in product, software, and user experience design will inform your decisions.
• You have successfully established and managed various design-related processes, resources, and programs that have yielded measurable results.

• Backfill

“Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you h 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities.

Here, you can do the work that matters.”

• You are adept at evolving, improving, and simplifying processes that scale across multiple teams and methodologies.
• You excel at driving clarity and alignment among partners and stakeholders.
• In this role, you will promote operational excellence, process improvement, and team enablement across UX engineering & design functions, collaborating with cross-functional teams to streamline workflows and optimize work practices that align up to a enterprise structure.

• Bachelor’s degree or equivalent industry experience.
• 8 + years of successful experience as a UX Producer or Program/Project Manager, Engineering Program/Project manager leading large projects through the full product development life cycle in a large, cross-functional team.

• Experience a must with the following tools (e.g., Figma, Azure Dev Ops Confluence and Aha!).
• Experience with resource planning and program delivery
• Experience working with project playbooks, building schedules, managing issues/risks, and establishing communication plans

• (Required)
• Strong knowledge of project management tools and methodologies (Agile to Waterfall)
• Experience managing product development portfolios working cross collaboratively with Product, Engineering, Platform, UX Design and Research.
• Strong ability to effectively manage cross functional projects, dependencies and bottlenecks
• Experience escalating issues and anticipating and making hard trade-offs between business and customer need
• Excellent written and verbal communication skills
• Ability to work effectively with tight deadlines pivoting as necessary in a fast-paced environment
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
• Strong sense of ownership, urgency, and drive through to delivery