Customer Service Rep

Position Summary

Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope. Works with Accounting to research credits and debits and creates quotes for Value-Add services.

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
• Quickly and accurately responds to customer requests.
• Acts as a liaison and expedites process between customer and production.
• Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.
• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a timeframe that is attainable while following the guidelines of the on-time delivery program.
• Participates in training sessions, meetings, skill building and professional development classes.
• All other duties as assigned.

• Accuracy
  - Ability to perform work accurately and thoroughly.
• Active Listening
  - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness
  - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Detail Oriented
  - Ability to pay attention to the minute details of a project or task.
• Organized
  - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving
  - Ability to find a solution for or to deal proactively with work-related problems.
• Sales Ability
  - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Working Under Pressure
  - Ability to complete assigned tasks under stressful situations.
• Communication, Oral
  - Ability to communicate effectively with others using the spoken word.
• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Accountability
  - Ability to accept responsibility and account for his/her actions.
• Communication, Written
  - Ability to communicate in writing clearly and concisely.

High School Graduate or General Education Degree (GED), Degree preferred

1-2 years of related experience

Microsoft Office applications (Word, Excel, and Power Point), Lotus Notes or Outlook

• Pay Range: $20.13/hr to $33.55/hr
• Participation in Annual Incentive Program

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a  membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid…