Returns Lead

Shift: Monday-Friday 8:30AM-5:00PM

Pay: $21.50/Hour

• Provide team leadership by being a role model for performance and morale. Work with Aloha.
• Provide team support as the first line of contact for employee inquiries, questions, and concerns. Communicate and escalate issues to the supervisor, as appropriate.
• Review completed returned product and orders against department quality standards and provide feedback to team members on a regular basis.
• Ensure a consistent high quality customer experience through resolution coaching and feedback to Return team members.
• Work closely with supervisor on quality and quantity standards and assist with department turn time goals.
• Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment.
• Deliver training to new and existing employees to ensure all department standards are met.
• In collaboration with Returns Supervisor and Returns Specialist, manage returned product inventory, including but not limited to performing regular cycle counting, investigating inventory discrepancies and transferring returned product.
• Reconcile returned product from international DCs, brand ambassadors, and events to identify inventory discrepancies and coordinate resolution with appropriate Logistics contact. Respond to external department inquiries, including return order status, returned product availability, and resolve return issues.

Other duties:

• Make decisions on financial adjustments on credits.
• Provide input on employee reviews with regard to quality and improvements and/or problem areas.
• Perform other work related tasks as requested or required.
• Backup/support any position in department as needed.

Desired qualifications:

High School graduate with 1-3 years experience processing credits. Minimum of 2 years experience in Maui Jim Returns Department. Training experience is preferred.

Special

Physical Requirements:

• Ability to communicate in a variety of business settings.
• Ability to utilize a PC.
• Ability to visually inspect sunglasses for small imperfections.
• Ability to lift a 20 lb. box.

Work Shift:

1st Shift (United States of America)

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim. You will also gain an amazing benefits package. Our "Aloha culture" work environment supports employees.

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.