Product Application Specialist

## Product Application Specialist Apply locations:
Peoria, Illinois time type:
Full time posted on:
Posted 8 Days Agojob requisition :
R
** Career Area:
** Sales
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Caterpillar’s Customer Solutions Core Regions Division
** is hiring a highly experienced, customer‐facing
** Product Application Specialist
** to lead Vision Link adoption across our customer base.

The daily lives of our customers go far beyond the machine. Technology is now a critical differentiator in addressing our customers’ toughest challenges—
** safety, labor constraints, and productivity**—and is central to Caterpillar’s growth strategy.

The CI Technology Portfolio includes but is not limited to:
Vision Link (equipment management & productivity), Cat Payload, Cat Grade (grade control), CAT Command (remote control machines), Detect (safety solutions), and other productivity and safety‐enabled solutions.
** Role

Summary:

** This role is designed for a
** senior professional
** with deep product knowledge, strong technical credibility, and the ability to lead
** complex discussions
** with dealers and customers to drive measurable productivity and safety outcomes. The CI Technology Portfolio includes but is not limited to:
** Vision Link (equipment management & productivity), Cat Payload, Cat Grade (grade control), CAT Command (remote control machines), Detect (safety solutions), and other productivity and safety‐enabled solutions.
**** What You’ll Do (Job Duties****)
*** Provide product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers' sales personnel.
* Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
* Manage the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
* Collaborating with other internal teams to get alignment on timelines, understanding marketing goals, and developing the marketing technology product roadmap.
* Oversee Vision Link activations, training plans for dealers and customers, and collecting customer requirements to feed back to Product Group to ensure consistent focus on delivering solutions to solve our customers’ pain points.
** What You Have (Core Skills****)
**** Customer Focus:
*** Facilitates creation of the 'right' products and services to resolve customer business issues.
* Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
* Advises others on creating customer focused environments in various scenarios.
* Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
* Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
* Communicates and models the criticality of customer focus as an organizational strategy.
** Decision Making and Critical Thinking
*** Applies an assigned technique for critical thinking in a decision-making process.
* Identifies, obtains, and organizes relevant data and ideas.
* Participates in documenting data, ideas, players, stakeholders, and processes.
* Recognizes, clarifies, and prioritizes concerns.
* Assists in assessing risks, benefits and consideration of alternatives.
** Effective Communications:
*** Reviews others' writing or presentations and provides feedback and coaching.
* Adapts…