Training Consultant, Manufacturing ​/ Production

Job Description

When you join Caterpillar, you're joining a global team that cares not only about the work we do but also about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen with our customers, where we work and live. Together, we are building a better world for everyone.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as in all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream and are responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, and Global Services supporting Caterpillar dealers and customers.

We are seeking a Service Training Consultant to join our Global Dealer Training team, responsible for delivering high‑impact technical learning experiences that strengthen dealer capability, improve service quality, and support customer success worldwide. The role of the training consultant is to support the development of dealer and customer capability across Caterpillar’s electric power systems, including generator sets, controls, and integrated power solutions.

• Location:
  
  Peoria, IL (United States)
• Required Travel:
  Up to 15% (Domestic & International)
• Relocation Assistance Offered:
  Domestic
• Work Sponsorship Offered:
  None

• Deliver instructor‑led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems.
• Facilitate course delivery covering electric power systems, product and solutions.
• Lead classroom, hands‑on, and virtual training sessions to support global learners.
• Provide specialized instruction on generator control systems, applied failure analysis, mechanical and electrical troubleshooting, industrial communication protocols, integrated power systems, and root‑cause analysis.
• Conduct technical assessments to validate knowledge and hands‑on skills of dealer technicians, deliver structured feedback, and support continuous improvement of training programs.
• Partner with engineering, product groups, and global dealer stakeholders to identify training needs, support new product introduction initiatives, and promote best practices.
• Create and customize training materials aligned with Caterpillar engineering standards, incorporating real‑world failure scenarios.
• Assist the Learning Center Manager in developing proposals, budgets, and project plans; negotiate with suppliers and coordinate delivery of service training requirements.

• Customer Focus – align customer needs and satisfaction as primary considerations.
• Service Excellence – knowledge of customer service concepts and techniques.
• Consulting – techniques and roles in providing technical or business guidance.
• Decision Making & Critical Thinking – analyze situations and reach productive decisions.
• Effective Communications – transmit, receive, and interpret ideas accurately.
• Problem Solving – apply problem‑solving techniques to diverse situations.
• Relationship Management – establish and maintain healthy working relationships.
• Training Operations – implement training tasks and programs to ensure smooth operations.

• Bachelor’s degree in electrical engineering or equivalent practical experience.
• Minimum of 5+ years service experience with Power Generation.
• Experience on Caterpillar equipment, generators, generator controls, switchgears, and energy storage devices.
• Experience in technical training, field service, or product support within heavy equipment or industrial systems.
• Experience supporting dealer networks or global training programs.
• Strong knowledge of engines, generators, and basic electrical systems.
• Experience with Caterpillar Electric Power products.
• Ability to communicate complex technical concepts to diverse audiences.
• Knowledge of industrial communication protocols (CAN, Modbus).
• Background in Applied Failure Analysis and structured troubleshooting.
• In…