Associate Client Success Manager

• • Support the day-to-day management and execution of retail media campaigns across assigned clients
• • Coordinate campaign timelines, deliverables, and internal handoffs
• • Partner with Client Success Managers and cross-functional teams on campaign launches, optimizations, and reporting
• • Monitor campaign progress and performance, escalating risks or issues
• • Assist with client communications, status updates, meeting preparation, and follow-up
• • Maintain documentation of client priorities, campaign decisions, action items, and next steps
• • Support media recommendations aligned with client objectives and campaign goals
• • Assist with audience, channel, and activation recommendations using shopper, retail, and behavioral insights
• • Support proposal development and RFP responses
• • Research client categories, competitive activity, and retail media trends
• • Monitor campaign performance and identify trends, risks, and opportunities
• • Support client‑facing campaign reporting, Wrap decks, QBRs, and performance materials
• • Analyze campaign results across ROAS, sales impact, attribution, and incrementality
• • Translate campaign data into insights and recommendations for clients
• • Build relationships with client contacts and agency partners
• • Participate in client meetings and contribute to updates, reporting discussions, and planning conversations
• • Respond to client questions and requests
• • Identify potential upsell, cross‑sell, or expansion opportunities
• • Support renewal and expansion conversations
• • Coordinate across Client Success, Sales, Media Operations, Analytics, Creative Solutions, and Product and Platform teams
• • Communicate timelines, dependencies, and potential risks
• • Support effective team handoffs and contribute to process improvements

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field
• Foundational understanding of digital advertising and/or retail media
• Strong organizational and project management skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Comfort working with data and performance metrics
• Ability to interpret information and communicate key takeaways clearly
• Strong attention to detail and commitment to high-quality execution
• Ability to collaborate effectively across teams
• Curiosity and willingness to learn new platforms, technologies, and media concepts
• Ability to operate effectively in a fast-paced, evolving environment
• Experience supporting retail media, shopper marketing, digital advertising, or CPG clients
• Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms
• Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality
• Experience developing client-facing presentations or performance reports
• Experience working with brand, agency, retailer, or enterprise client teams
• Familiarity with programmatic, social, influencer, or omnichannel media
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future
• This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

Demonstrates expertise in managing retail media campaigns, utilizing data analysis to drive insights and recommendations, and fostering collaboration across cross-functional teams. Proficient in client communication and project management to ensure successful campaign execution and performance reporting.

• Retail Media Campaign Management
• Data Analysis and Interpretation
• Client Communication and Reporting
• Proj…