Senior Director, Corporate Communications

• Develop and maintain communications resources, talking points, Q&A documents, and template correspondence
• Monitor legislative developments, market volatility, company announcements, reputational risks, and emerging issues
• Track earned media coverage, share of voice, and media performance
• Produce media monitoring reports and quarterly reputational risk summaries
• Lead and host the weekly Communications Council
• Write, format, and distribute a weekly field newsletter
• Develop customized client letters, remediation communications, template emails, and executive briefing materials
• Support TIAA Ventures and Chief Marketing Officer media relations and external visibility
• Assist with CEO press and media relations activities
• Coordinate crisis and issues response, including media, social media, client-response, and holding statement materials
• Participate in crisis simulations and corporate resilience activities
• Direct communications project timing, coordinate vendors, advise executives, develop communication strategies, and approve final communications

• 5+ years of public relations and communications required
• 7+ years of public relations and communications preferred
• Experience overseeing crisis communication
• Experience with content development
• Experience supporting client-facing teams across TIAA
• University degree preferred
• Sedentary work capability

Demonstrates expertise in public relations and communications, with a strong focus on crisis communication, content development, and strategic communication planning. Proven ability to manage media relations, produce monitoring reports, and support client-facing teams effectively.

• Public Relations Experience
• Crisis Communication Oversight
• Content Development
• Media Relations
• Communication Strategy Development

• Crisis Communication
• Content Development
• Media Monitoring
• Report Production
• Communication Resource Development

• Leadership
• Collaboration
• Communication

• Public Relations
• Legislative Monitoring
• Reputational Risk Management
• Client-Facing Support
• Crisis Simulation

• Media Monitoring Tools
• Communication Platforms