Lead QA Specialist

Diversified Services Network, Inc. (DSN) is seeking a full-time Lead QA Specialist to join our fully onsite team in Chicago or Peoria, IL
. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

As a Lead QA Specialist
, you will join a Quality Assurance team supporting large-scale software programs within our Fortune 100 client's Digital Platform organization. You will work closely with cross‑functional engineering and product teams to drive software quality, test strategy, defect management, and continuous improvement across multiple programs and releases.

The QA organization works with more than 50 Scrum teams and is responsible for the relentless pursuit of quality across complex software products. In this role, you will lead testing initiatives, develop and execute QA strategies, identify and drive high‑impact issues to resolution, and provide technical guidance and mentorship to other QA team members.

This is a hands‑on role for an experienced QA professional who can independently manage complex testing assignments, collaborate with product and engineering teams, analyze data and defects, and communicate effectively with stakeholders at varying levels of the organization.

• Lead QA strategy, test planning, and test execution across multiple projects and software releases.
• Independently lead complex testing, quality assurance, and project assignments with limited supervision.
• Develop and execute testing strategies covering regression, integration, performance, user acceptance, and other applicable testing methodologies.
• Perform validation activities for new and existing software defects.
• Reproduce software defects, collect relevant testing artifacts, and provide detailed information to support analysis and resolution.
• Manage defect tracking and quality assurance activities across multiple large‑scale programs.
• Identify high‑impact issues, drive them through resolution, and perform root cause analysis.
• Participate in field follow‑up testing for features requiring detailed planning and execution to ensure timely and accurate quality results.
• Work directly on complex application and technical problems and assist development teams with debugging and issue resolution.
• Communicate with end users and internal customers to help direct development, debugging, and testing of application software for accuracy, integrity, interoperability, and completeness.
• Partner with Product Owners to resolve open issues, enhancements, and upgrades and develop an understanding of specific product functionality as needed.
• Analyze testing results, quality metrics, and other data to support informed decision‑making and recommendations.
• Present technical findings, testing results, issues, and recommendations to stakeholders at different levels of the organization.
• Collaborate with software development, engineering, product, program management, and other cross‑functional teams in a fast‑paced Agile environment.
• Mentor QA team members and provide technical guidance on testing best practices, standards, processes, and tools.
• Help identify opportunities to improve QA processes, testing coverage, automation, and overall software quality.
• Manage multiple concurrent testing priorities while maintaining a high level of accuracy and attention to detail.

• 10+ years of professional experience in software quality assurance, software testing, software development, or a closely related field.
• Minimum of 3 years of experience in a true QA lead, test lead, technical lead, or comparable leadership role.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related…