Senior Assistant Property Manager

Description Position Overview

The Senior Assistant Property Manager plays a critical operational role within the property management team, supporting the Area Manager by owning day-to-day execution across leasing performance, resident relations, financial coordination, and maintenance oversight. This role is designed for an experienced property management professional capable of operating with a high degree of autonomy while serving as a key escalation point for tenants, vendors, and internal teams.

At our companies, we are guided by our Core Values:

• Lead by Example
• Be Consistent
• Hungry
• Better Together
• Client Focused
• Have Fun

The ideal candidate demonstrates sound judgment, accountability, and professionalism while embodying these values.

• Serve as the primary tenant facing point of contact for an assigned portfolio of single-family and multi-family properties.
• Oversee leasing activity, vacancy readiness, and unit turnover timelines to ensure performance targets are met.
• Conduct regular property walks and inspections; proactively identify safety or maintenance concerns.
• Coordinate move-in and move-out processes, including inspection reviews, vendor scheduling, and quality control.

• Review pricing, days-on-market, and leasing activity; elevate concerns and recommendations to the Area Manager.
• Support leasing strategy execution, including marketing coordination and applicant pipeline management.
• Monitor move-in surveys and resident feedback to identify trends impacting retention and leasing success.

• Review invoices, maintenance costs, and recurring expenses for accuracy and policy compliance prior to Area Manager approval.
• Track delinquencies, prepare notices, and support collection efforts in accordance with company policy and direction.

• Manage maintenance workflows and vendor communication to ensure timely, cost-effective resolutions.
• Coordinate unit turns and capital improvements, ensuring scope alignment and quality standards.
• Work Order billing and review

• Act as a primary escalation point for tenant concerns, complaints, and service issues.
• Draft and send written communications including notices, violation letters, and follow-ups as directed.
• Maintain consistent documentation and communication standards to support compliance.

• Work closely with the Area Manager to provide real-time insight into portfolio feedback.
• Collaborate with leasing, accounting, and maintenance teams to ensure alignment and execution.
• Serve as a backup point of contact during Area Manager absences, as appropriate

• Minimum 3–5 years of property management experience (single-family and/or multi-family).
• Active Illinois Real Estate License required.
• Strong working knowledge of leasing, fair housing, maintenance coordination, and resident relations.
• Proficiency with Microsoft Office (Excel, Outlook, Teams) and property management software.
• High level of organization, discretion, and professional judgment.
• Ability to manage multiple priorities with minimal supervision.