Retail Store Assistant Manager II at Industries of Lorain County Ohio Vermilion, Erie

Retail Store Assistant Manager II job at Goodwill Industries of Lorain County Ohio. Vermilion, Erie County, OH. Retail Store Assistant Manager II Location Vermilion, OH.

The Assistant Retail Store Manager II is responsible for assisting the Retail Store Manager in the successful operation of the Goodwill store by offering quality retail merchandise, overseeing production operations, driving round‑up program and providing customer service in a professional, positive and courteous manner, and maintaining financial viability. The employee will work closely with the Retail Store Manager and Retail Operations Manager to build and train an efficient, qualified staff and maintain a positive culture within the store environment.

The employee will assume the Retail Store Manager's responsibilities in their absence.

• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to the appropriate individual for timely and productive resolution.
• Train, direct and monitor store activities and operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute action plans to correct shortfalls if unavoidable.
• Ensure that staff members adhere to production guidelines in stocking, cleaning, maintaining the sales floor, rotation, intake/sorting, salvage and quality of goods processed. Donated and used goods are processed appropriately from receipt through stocking on the sales floor.
• Assist customers and donors in a timely and courteous manner, providing quality customer service and maintaining good customer relations.
• Ensure that sales transactions are rung up and reported accurately, that all moneys are collected, counted and deposited securely.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion with a high degree of accuracy.
• Secure the facility, donations and store merchandising by implementing loss‑prevention and store security measures.
• Ensure that the store and surrounding premises are kept clean and free of safety hazards.
• Uphold safe work practices in support of a safety culture through awareness and observation; participate in training and provide training and education to employees on safety requirements; report any potential hazards or accidents.
• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
• Pursue professional career development through continuing education and training opportunities.
• Promote positive teamwork among co‑workers.
• Adhere to all company personnel policies and procedures; assist all store personnel in understanding and following policies and procedures.
• Act as Retail Store Manager or Assistant Manager in an employee's absence at any location, including managing the store budget and expenses.
• Perform administrative tasks including safety, report submission, ordering of supplies, check‑in and close‑out procedures, and cash management in the Retail Store Manager's absence.
• Perform other duties as assigned, including being on call to cover any other location as needed.

• Excellent written, verbal and interpersonal communication skills; time‑management skills are required.
• Demonstrate ability to lead staff and work with a diverse public.
• Knowledge of retail operations, sales, community and customer relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
• Valid driver’s license with a good driving record and proof of current auto insurance required every six months.
• Ability to travel to any of the 7 retail stores within GWLCO territory and cover any shift as needed.

• 3 years retail management experience required.
• High School Diploma or GED.
• Associate’s Degree in Business, Retail, Merchandising, Marketing or a related field preferred.
• Significant experience in the field may be considered in lieu of a degree.