Mobile Associate, Store-in-Store, Retail Sales

T-Mobile Mobile Associate, Store-In-Store Job Overview

Mobile Associates are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They serve as brand ambassadors, creating energy and excitement around our products and services. In a high‑traffic environment, they build relationships with customers, identify needs, and recommend solutions, exceeding performance targets by excelling in sales, delivering exceptional customer experiences and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, recommend wireless solutions and onboard customers to the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, products, systems, and procedures; review personal results and current promotions; partner with nearby store locations to fully onboard customers; perform skill practice, knowledge sharing, store operations, opening and closing procedures; secure kiosk assets and report lost keys or assets.
• Provide customer‑obsessed service by building rapport, trust, and loyalty; proactively reach out to potential customers, follow up, capture referrals, manage return‑processes, and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up through device support and account servicing.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay of $5.00 per hour. After training, Mobile Associates may promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed $20 per hour, inclusive of base pay and incentives. Eligible employees also receive an annual stock grant.

T‑Mobile offers a comprehensive benefits package that includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, stock purchase plan, paid time off, 12 paid holidays, parental and family leave, family building benefits, tuition assistance, and other voluntary coverage options.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.