Safety Services Account Manager

Overview

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Career Area
Sales

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, you join a global team of makers and problem solvers committed to building stronger, more sustainable communities. Innovation and progress happen here every day, alongside our customers and the places we call home.

Caterpillar Safety Services partners with teams across Caterpillar, Cat® dealers, and customers worldwide to strengthen safety performance. We’re seeking a dynamic Industry Account Manager (IAM) in Peoria, Illinois, OR Portland, Oregon to help organizations improve their safety culture. In this role, you’ll generate B2B leads through events, build a sales pipeline, and deliver results by connecting customers with our proven safety solutions.

As a Caterpillar’s Safety Service team member, you must have a growth mindset, promote continuous improvement, and help build a positive and inclusive culture. We do some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

• Generate leads and sales opportunities through presentations, either virtually or in person. Candidates must be confident in front of diverse audiences, delivering capability presentations to illustrate our principles and solutions (assessments, workshops and continuous improvement methodology). Creatively sharing personal stories and experiences in the field gives credibility to the IAM as a salesperson and a trusted advisor.
• The IAM must be disciplined in following processes and documenting lead and opportunity nurturing activities in Salesforce, our Customer Relationship Management (CRM) tool. Performance around these activities focusing on the end sales goal is the measure of success in this role. This requires attention to detail and comfort with using information systems extensively.
• IAMs communicate with other members of the Safety Services team (Marketing, Product Support, Consulting, Contract Manager) daily to ensure the processes of proposal generation & delivery, consulting event execution, and follow-up are completed with excellence. The values of safety, integrity, teamwork, excellence and commitment are essential in IAMs to foster team success.
• Support the customer consulting relationship once a contract is in place, including regular check-ins with the customer and consultant assigned. Ability to strongly collaborate with assigned consultants to best serve the customer’s needs and determine the next steps after delivering services.
• Consistently demonstrate and role-model the values and behaviors expressed and taught by Safety Services - specifically Initiative, Grit, and Straight Talk. Demonstrate these values in customer-facing work and internal interactions. Recognize, through appropriate feedback, the demonstration of these values in fellow team members and customer contacts.

• Construction, Quarry, Mining, Oil & Gas, and Manufacturing companies and Cat Dealerships in the western United States and Western Canada

Safety or Industry Credibility
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Experience in safety management and developing safety management strategies is desired. Awareness of Serious Injury and Fatality (SIF) prevention practices and…