Senior Account Manager - Precision Mining

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The Senior Account Manager is the primary relationship owner for customers adopting next‑generation mining technologies across North America. This role sits at the intersection of customer success, technology adoption, and commercial alignment—ensuring our customers feel confident, supported, and fully enabled throughout their transformation journey.

While technical teams—including solution engineering, deployment specialists, product, and support—design and implement solutions, the Senior Account Manager owns the customer experience end‑to‑end
. You will serve as the single, trusted point of contact, orchestrating internal teams, collaborating closely with Caterpillar dealers, and ensuring customers experience a seamless, unified approach across Caterpillar’s expanding technology portfolio.

This role also plays a critical part in unifying Caterpillar’s technology go‑to‑market strategy
, bringing together existing and newly acquired technology sales teams to present one cohesive, customer‑centric value proposition across all technology suites.

• Serve as the primary, trusted point of contact for mine sites adopting new technologies.

• Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.

• Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.

• Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.

• Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.

• Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.

• Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.

• Translate complex technical updates into clear, actionable insights for customers.

• Identify and remove barriers to adoption by aligning internal stakeholders around solutions.

• Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.

• Enable and position dealers for long‑term, sustainable customer support and operational success.

• Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.

• Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.

• Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.

• Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.

• Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.

• Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.

• Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.

• Assess readiness and identify sites best positioned for future technology adoption waves.

• Support forecasting, pipeline development, and long‑term strategic account planning.

Customer Focus: Prove n experience in customer-facing sales, account management
, or…