Retail Sales Consultant

Job Summary

Responsible for assisting and consulting with customers on products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance; accountable for individual results and impact on team.

• Passionately represents products and services, sharing and demonstrating product and sales know‑how with customers.
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer‑first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor towards customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pounds, stand and move around the store constantly.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles and apply them to perform the job.
• Own the customer experience—think and act to put customers first, give them seamless digital options at every touchpoint, and help them become promoters of our products and services.
• Know your stuff—be enthusiastic learners, users and advocates of our technology, products and services.
• Win as a team—drive big results by working together and being open to new ideas.
• Be an active part of the Net Promoter System—join huddles, make callbacks, and help us elevate opportunities to serve customers better.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what is right for each other, customers, investors and communities.

• This information indicates the general nature and level of work performed in this role, not a comprehensive inventory of duties, responsibilities or qualifications.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $15.63
Total Target Compensation (Base Pay plus Targeted Commission): $23.32

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus.

Additionally, Comcast provides best‑in‑class benefits to eligible employees, including options, expert guidance and personalized tools.

High School Diploma / GED (Required)

2‑5 Years

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.