Sr Associate, Business Development

Otis Elevator Company is seeking an experienced Sr Associate, Business Development to drive territory sales, margin growth, and customer satisfaction within the assigned geography.

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
• Responsible for both territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planning and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal initiatives.
• Assist with customer concern resolution together with Operations, including Service Project Manager and Service Supervisor.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve the solution set and refine messaging.
• Use Otis’s sales tools to effectively track opportunities, pipeline, and forecast sales results; manage opportunities in the CRM pipeline and provide accurate forecasting.

• Bachelor’s degree or equivalent work experience (required).
• 1‑3 years of sales / account management experience.
• Comfortable working in a technical environment utilizing Microsoft-based computer software.
• Ability to work in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Customer‑centric with a strong desire to achieve customer satisfaction.
• Self‑motivated and able to manage multiple simultaneous projects and responsibilities.
• Strong leadership skills, goal‑oriented, with strong time‑management and organizational skills.

• 401(k) plan with generous company match and a separate automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents, beginning on the first day of employment.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits such as legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class in accordance with applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at