Client Services Representative - IL

Where is the work:
On‑Site (5 days)

• Provide client support and ensure client satisfaction goals are met.
• Supervise account management activities on assigned service accounts.
• Oversee client contract renewal, expansion, and contractual obligations.
• Identify opportunities for growth and sales in the assigned client portfolio by making sales and obtaining orders or contracts for services.
• Collaborate with cross‑functional teams (billing, Service, Contracting, and Sales).
• Work with account teams to develop innovative, profitable, measurable, and repeatable solutions.
• Support client and sales activities at client facilities.
• Respond within 24 hours to all client inquiries and concerns.
• Identify and communicate issues, business goals, and objectives to the account team and leadership.
• Coordinate T & M and quoted job pull‑through opportunities, collaborate with the account manager on proposals, and deliver timely proposals to meet client needs.
• Follow up on sales leads and quick quotes generated by the service technician team.
• Facilitate the Service Linkage program.
• Attend sales and client support development trainings.
• Participate in sales meetings.

• Desire to understand the business and passion for connecting clients with service offerings that create efficient and sustainable buildings.
• Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
• Knowledge of HVAC systems is a plus.
• Ability to handle high‑stress situations.
• Effective communication skills in person, by phone, and in writing.
• Proficiency with telephone, voicemail, computer, and office equipment.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

Annual Base Salary Range or Hourly Base Pay Range: $61,496.66 - $89,424.99
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

• Health insurance and holistic wellness programs that include generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6% plus an additional 2% core contribution (up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave.
• Options to support volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.
• Benefit offerings may vary depending on local/state regulations and collective bargaining agreements.

Safety Sensitive Role:
No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.