Senior eCommerce Sales Support Consultant

Career Area:

Sales

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

We are looking for Senior eCommerce Sales Consultant to join our Customer Experience & eCommerce team as part of Caterpillar’s Customer Solutions Core Regions Division.

This role will have responsibility for driving eCommerce sales growth and digital utilization across the Eastern United States, working closely with Caterpillar dealers, internal digital, marketing, and commercial teams, and various other cross-functional partners.

About Customer Solutions Core Regions Division

The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, along with dealers, engages more closely with customers to create, customize, and adapt solutions that meet their needs—leveraging Caterpillar’s extensive range of offerings across products and services, digital and technology, rental and used equipment, and financing.

The division is regionally focused on the unique needs of customers in core markets, including Americas North, Europe, Japan, Australia, and New Zealand, with an emphasis on scalable, customer‑centric solutions that drive long‑term value and growth.

• Serve as the eCommerce commercial specialist for Construction Industries, supporting the Eastern U.S. dealer network and associated field‑facing teams.
• Plan and lead the development of exclusive eCommerce promotions and marketing campaigns for Construction Industries.
• Drive eCommerce sales growth and increased digital utilization through strategic messaging, national sales campaign support, and data‑driven insights.
• Support regional rollout of eCommerce enhancements and sales tools—including promotions, incentive programs, and new digital features—in partnership with Industry, Digital, and Pricing teams.
• Act as a resource for industry expertise and customer experience, supporting go‑to‑market planning, dealer enablement, workshops, and training initiatives.
• Communicate the Voice of the Customer (VOC) and Voice of the Dealer (VOD) to help guide platform prioritization, system improvements, and future eCommerce investments.

• Customer Focus: Builds strong dealer and customer relationships by understanding business needs, digital adoption opportunities, and pain points; translates insights into practical eCommerce solutions that improve the customer experience and support growth.
• Effective Communications: Communicates clearly across dealer, field, digital, marketing, and commercial teams to align priorities, share insights, influence adoption, and support successful rollout of eCommerce tools, campaigns, and enhancements.
• Business Development: Identifies opportunities to expand eCommerce sales, digital utilization, and dealer engagement by leveraging data, market insights, promotions, and cross‑functional partnerships to support regional growth objectives.
• Value Selling: Positions Caterpillar’s digital commerce solutions by clearly connecting products, services, technology, and support offerings to dealer and customer needs, demonstrating measurable value and differentiating the eCommerce experience.

• Caterpillar dealer or industry experience.
• 5+ years of experience in sales, digital commerce, customer solutions, or commercial strategy.
• Direct customer‑facing or dealer‑facing experience, preferably in a distribution or industrial environment.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.

• Willing to travel in territory at least 35%.
• This position is located in Peoria, IL or Irving, TX.
• Relocation assistance available for this role.
• Sponso…