Education Account Executive - Midwest​/Lakes

About Nelnet

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations.

The Account Executive is responsible for managing and growing an established portfolio of higher education institutions throughout the Midwest and Great Lakes region. This is not a prospecting-focused role; rather, the account executive partners with existing clients to strengthen relationships, drive retention, identify upsell and cross‑sell opportunities, and ensure institutions are maximizing the value of Nelnet Campus Commerce solutions.

• Retain current higher education accounts designated in territory.
• Grow existing client base, identifying upsell and cross‑sell opportunities.
• Collaborate with sales leadership to generate new business opportunities with current and prospective clients.
• Build positive lines of communication to maintain and enhance relationships with clients.
• Own overall client satisfaction by proactively anticipating client needs and maintaining monthly contact.
• Conduct an annual on‑campus account review and communicate Nelnet’s value and long‑range planning objectives.
• Assist in coordinating sales and product revisions to existing clients.
• Expand knowledge of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Advocate for client needs and new features, services, and programs to enhance solutions offered.
• Participate in evaluating new product requests, creating business case studies to justify investment.
• Coordinate and assist in the creation and distribution of client communications.
• Generate, complete, and track project and change request forms, documenting in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by clients.
• Attend trade shows, conferences, and other events to support client communication and engagement.
• Gather competitive information to evaluate market position.
• Coordinate Nelnet Campus Commerce Annual User’s Group Meeting.
• Facilitate timely communication with clients and internal teams regarding client issues.
• Review client contracts, maintain contract end dates, and proactively engage clients to extend or review terms.
• Work with BDE, account managers, and other departments to develop strategic customer service plans and resolve customer issues.
• Consult with Finance on contract, pricing, billing, and reconciliation issues.

• Minimum of 3‑5 years of sales and account management experience.
• Background in the higher education market.
• Experience with billing, payment processing, and e‑commerce services is helpful.
• Experience with commonly utilized higher education ERP systems such as Oracle People Soft/Cloud, Ellucian Banner/Colleague/Power Campus, Workday, Jenzabar, etc. is preferred.

• Experience selling to, supporting, or managing relationships with colleges, universities, or higher education institutions.
• Understanding of higher education administrative, financial, enrollment, student account, or technology environments.
• Experience with higher education ERP, SIS, payment, or campus technology solutions.

• Positive, outgoing personality.
• Excellent communication skills, able to interact with all levels of a client organization.
• Initiative, ownership, assertive, open‑minded, flexible, and adept at conflict resolution.
• Conscientious and committed with a high level of integrity.
• Strong relationship, sales, and account management skills.
• Understanding of both the customer’s business and Nelnet Campus Commerce product solutions to generate new sales and communicate enhancements.
• Ability to promote new services and upsell into existing accounts.

Approximately 30% travel, primarily to clients and partners across the Midwest and Great Lakes regions. Candidates must reside within these regions.

Base salary $80,000‑$90,000 annually, plus an incentive compensation plan. Benefits include medical, dental,…