Senior Technology Solutions Manager

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The Senior Technology Solutions Manager drives growth of Cat technology solutions across the construction industry by translating customer insights into product and market opportunities and developing strategic plans for key accounts, promoting products such as Cat Grade & Compaction, Command, Detect, Vision Link Productivity, and Autonomy. This role partners closely with commercial teams and customers to shape technology adoption, strengthen relationships, and support the development of innovative solutions that meet evolving industry needs.

• Translate the customer's feedback into a comprehensive technology strategy for key accounts.
• Gain an in-depth understanding of the customer's business operations to recommend appropriate technological solutions.

• Coordinate with CAT Customer Solutions Core Region and Commercial Technology Teams to expand technology adoption.
• Assist business and functional units in creating strategies based on customer feedback.

• Find opportunities to expand service options for Construction accounts (e.g., Productivity Reporting, KPI clarification, & Safety Enhancements).
• Collaborate with Cat Digital to develop new reports for Construction customers.

• Work with key accounts on solution adoption.
• Find use cases that drive positive outcomes for customers.
• Drive collaboration on planning a fully technology adopted site.
• Gain confidence in our early learning strategy with customers.

• Broad expertise in Relationship Management & Customer Focus
  :
  Builds lasting relationships with customers through reliability, honest communication, and continuous feedback and improvement, consistently reinforcing the importance of customer focus as a key organizational strategy.
• Broad experience in Value Selling
  :
  Skilled at demonstrating the comprehensive value of products and services, distinguishing support options that meet well‑defined customer needs, and sharing “value selling” best practices for waste customers within the organization.
• Extensive experience in Negotiation
  :
  Ability to successfully complete significant negotiations, both internal and external, protecting one’s position while demonstrating willingness to achieve win‑win.
• Working knowledge of Account Management
  :
  Capable of handling daily account activities, analyzing sales trends, and supporting current customers.
• Decision Making and Critical Thinking Skills
  :
  Demonstrates the capability to evaluate situations thoroughly and make sound decisions informed by well‑supported judgment, contributing to documentation of data, concepts, participants, stakeholders, and procedures.
• Can effectively communicate customer technology needs in the waste industry using effective tools and techniques.

• Bachelor’s Degree in Business, Engineering, or related fields
• Proven experience in Enterprise Account Management for a services organization
• Knowledge of Caterpillar Products and Applications preferred
• Strong Drive and Organizational Capabilities
• Experience in the Construction Industry preferred
• Power BI experience a plus

• The primary location for this position is Dallas, TX; with additional locations in Peoria, IL.
• Domestic relocation assistance is available for this position.
• Visa sponsorship is NOT available with this position.
• This position may require 50-75% travel (very heavy in the first year and would decrease in the future).