DC Solution Architect - Virtual

About the Role

The Solution Architect applies deep 401(k) (Defined Contribution) and benefits admin expertise and an understanding of client priorities to create compelling solutions that bring our value proposition to life and increase our win and renewal rate. The Solution Architect is client‑facing and partners with Sales Executives (SEs) and Account Executives through all stages of the sales process – from discovery and introductory meetings to RFPs, finalist meetings, contracting and hand‑off to the implementation team.

In addition, the Solution Architect is responsible for staying current on competitors, Defined Contribution trends, compliance developments and Alight capabilities. Solution Architects are also an important source of market feedback – working closely with Alight product owners to inform our roadmap.

• Defined Contribution administration expertise – maintain expertise in Defined Contribution admin as well as working knowledge of other Alight capabilities (e.g., Customer Care, Compliance Point Solutions, Financial Wellbeing, and Engagement Services).
• Articulate and communicate Defined Contribution value proposition and key differentiators.
• Collaborate with Delivery Leaders to stay connected to operations and delivery practices and share market insights. Utilize this network to ensure we are bringing the latest insights to the sales process.
• Keep Sales Executives current on Defined Contribution solutions, trends, and legislative and industry changes.
• Assist SEs in development of prospect sales strategy – have a point of view. Perform discovery and scoping (e.g., identify complexity drivers). Work with SE and Business leaders to develop scope of solution and determine platform. Provide input to strategic questions related to defining the opportunity. Complete solution workbook and coordinate with Finance and SE on deal model.
• Tailor materials and demos based on solution, client need and competitive landscape. Create new materials where needed. Play a lead role in sales meetings, with ability to engage client experts and leaders at the prospect. Lead effective solution demos (e.g., Alight Work Life, employer tools) – bring the solution to life via story‑telling and a focus on outcomes versus a feature/function demo.
• Review, update, and provide input on RFP responses after initial draft is provided by the proposal team. Create responses for Defined Contribution‑related RFP questions where needed. Update scope‑related RFP response documents to ensure they match the deal model. Create client‑specific Service Schedule. Own Defined Contribution‑related follow‑ups (e.g., questions received from Third‑Party Evaluator). Assist with periodic review of RFP library content – ensure responses are compelling and reflect the latest on our solutions.
• Provide input to product owners – insights and feedback from prospects and Third‑Party Evaluators to inform priorities and enhancements. Coordinate with business leaders and product owners on scope items that may require special development or staffing. Coordinate with product owners to ensure that latest solution developments are reflected in sales materials and assist with building SA expertise in these areas.

• Formal Education & Certification:
  Bachelor’s degree or equivalent experience.
• Benefits administration and sales knowledge preferred.
• 5+ years of relevant experience in Defined Contribution administration. Deep knowledge of Defined Contribution admin and delivery models, strategies, the capabilities of administration platforms, and compliance considerations. Knowledge of Defined Benefit admin is a plus.
• Demonstrated track record applying domain expertise in client delivery or sales.
• Agility and organizational skills to work in a fast‑paced environment and manage multiple concurrent opportunities.
• Excellent client communication and consulting skills – able to lead engaging conversations, adapt on the fly and have a point‑of‑view.
• Proven experience in building and developing senior client relationships.
• Experience in promoting a team environment.
• Flexibility to travel (sometimes on short notice) to support meetings with…