Provider & Community Relations Manager

Overview

The Provider & Community Relations Manager serves as the external ambassador of Stride within the communities we serve. This role is responsible for building, nurturing, and expanding referral partnerships that drive sustainable market growth.

Blending high-touch relationship development with data-informed strategy, the Provider & Community Relations Manager designs and executes a structured market engagement plan to strengthen Stride’s referral pipeline, deepen community presence, and increase access to care for families of preschool-aged children with autism.

This role requires a strategic thinker who can translate market insights into actionable outreach initiatives while consistently representing the Stride brand with professionalism, warmth, and integrity.

The Community Outreach Manager must be a visible model for Stride’s values, ensuring they are lived authentically to maintain our culture as we grow:

• Do What’s Right - Represent Stride with integrity and ensure all outreach efforts align with ethical and clinical standards.
• Continuous Improvement - Use data and feedback to refine the outreach strategy and remove barriers to care.
• Collaborate, Collaborate, Collaborate - Serve as a bridge between Marketing, Intake and Field Operations to ensure alignment and seamless handoffs where referrals and community partnerships are involved.
• Infuse Joy - Bring energy and positivity to partnerships and community engagement.
• Care BIG - Demonstrate deep commitment to expanding access to high-quality ABA therapy for families in need.

• Develop and execute a market-level relationship development strategy to build and strengthen referral relationships with:
• Developmental specialists and diagnosticians
• Early intervention providers
• Schools and school districts
• Community organizations
• Parent advocacy groups
• Health systems
• Maintain a structured territory plan with clear visit cadence and measurable growth targets.
• Identify and prioritize high-value referral sources using data and market analytics.
• Represent Stride at community events, provider meetings, and educational forums.
• Host and coordinate educational in-services and informational sessions for providers and other community partners.
• Build and maintain a robust referral pipeline aligned to center-level capacity.
• Track relationship development activity, referral volume, and conversion trends within CRM systems.
• Partner with Intake to ensure seamless handoffs and follow-through on referrals.
• Identify barriers to referral conversion and collaborate cross-functionally to remove friction.
• Provide monthly market performance reports with actionable growth recommendations.
• Monitor enrollment trends, referral source performance, and competitive landscape activity.
• Translate field insights into targeted engagement initiatives and campaigns.
• Identify underserved geographies or referral gaps within assigned markets.
• Support market expansion initiatives through community research and relationship groundwork.

• Serve as the professional, knowledgeable face of Stride in assigned territories.
• Build long-term, trust-based partnerships with referral sources.
• Ensure every interaction reflects Stride’s supportive, clinically excellent, and family-centered brand.
• Maintain consistent communication cadence with high-value partners.

• Referral Growth: Increase in qualified referrals by market.
• Pipeline Health: Active referral source engagement and volume consistency.
• Conversion Support: Referral-to-enrollment improvement through collaboration with Intake.
• Territory Coverage: Outreach visit cadence and strategic partner engagement.
• Partner Retention: Sustained referral activity from established relationships.

• Education: Bachelor’s degree preferred in Marketing, Healthcare Administration, Business, or related field.
• Experience: 2–5 years in healthcare sales, physician liaison, business development, or outside sales.
• Technical Expertise: Proficiency in CRM systems (e.g., Salesforce, Hub Spot) and general computer skills.
• Healthcare Compliance/HIPAA Proficiency: Must…