Strategic Account Executive - Virtual

Overview

The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight’s relationships with existing clients. This role blends credibility, executive presence, and a client‑first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts.

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive‑level relationships.
• Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change‑order negotiations.
• Use credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions.
• Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long‑term client satisfaction.
• Apply a client‑first, growth‑oriented mindset—leveraging existing access and relationships to cross‑sell and expand business.
• Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI‑driven solutions.
• Tailor deal approaches to client personalities and processes, designing unique solutions rather than one‑size‑fits‑all strategies.
• Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.

• 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
• Proven track record managing mid‑to‑large employer accounts (5,000+ employees).
• Polished, professional presence with strong executive communication, influencing, and negotiation skills.
• Deep understanding of Alight’s solutions and delivery, with the ability to navigate client‑specific nuances.
• Strong problem‑solving skills with the ability to create innovative, client‑specific strategies.
• Growth mindset with proven ability to identify and close expansion opportunities.
• Collaborative approach with a passion for long‑term client partnership and retention.
• Excellent organizational, administrative, and interpersonal skills, with the ability to manage complex relationships.
• Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
• Demonstrated ability to meet goals and manage a complex portfolio of accounts.
• Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
• Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.

25‑50% (sometimes on short notice) to support meetings with clients.

Salary Pay Range:
Minimum $ USD;
Maximum $ USD. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit the Alight benefits selector page.

• Health, dental and vision coverages starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off, parental leave, continuing education, and career growth opportunities.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.