Specialty Infusion Manager

Job Summary

This position is responsible for driving Chronic and IVIG patient referrals within a defined territory. This role requires close collaboration with cross‑functional teams including pharmacy, intake, nursing, and operations. In addition, this position is accountable for achieving net revenue and profit goals, expanding market share, and supporting sales and marketing initiatives. Key customers include clinics, physicians, and payors.

• Cultivate and manage relationships with key referral sources, including clinics, physicians, and payors, to generate Chronic and IVIG patient referrals.
• Collaborate with pharmacy, intake, nursing, and operations teams to ensure seamless service delivery and customer satisfaction.
• Achieve net revenue and profit (EBITDA) goals by expanding market share and securing new business opportunities.
• Participate in sales meetings, training sessions, and in‑service presentations to support business development efforts.
• Analyze territory performance and develop strategic plans aligned with company objectives.
• Address and resolve customer service issues promptly, ensuring high levels of client satisfaction.
• Support managed care initiatives and assist with pricing submissions in coordination with sales leadership.
• Maintain accurate and timely documentation, including call reports, expense reports, and other required submissions.
• Develop and apply knowledge of relevant disease states, drug therapies, and reimbursement policies.
• Assist in training staff on customer service best practices and contribute to continuous improvement initiatives.
• Other related duties as assigned by supervisor or designee.

Bachelor’s degree preferred, ideally in business, healthcare, or a related field. Equivalent work experience will be considered.

• Proven experience in business development and customer service is required.
• Minimum of two (2) years in infusion services or a related healthcare field preferred.
• Familiarity with reimbursement policies preferred.

• Strong ability to sell healthcare services.
• Knowledge of reimbursement processes preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
• Excellent planning, organizational, and time‑management skills.
• Adaptable, self‑motivated, and capable of working independently.
• Strong critical thinking and problem‑solving abilities.
• Confident communicator with conceptual thinking skills.

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k with 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company‑paid life insurance, short‑term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program