Sales Coordinator

Responsibilities

• Handle customer inquiries, order requests, and information requests in a timely, professional, and accurate manner.
• Enter, review, and maintain customer orders in company systems.
• Coordinate customer order activity, including order changes, cancellations, acknowledgements, shipment updates, advance shipping notices (ASN’s), proof of delivery (POD’s), and related documentation.
• Expedite customer orders and requests by following up with internal departments, suppliers, processors, and vendors as needed.
• Manage daily email and phone communication to ensure customers and sales‑related requests are addressed promptly, professionally, and accurately.
• Maintain clear and consistent communication with customers, sales staff, and internal departments.
• Manage customer contact information, pricing updates, and other sales‑related tools.
• Assist with customer portals, scorecards, forecasts, and other account‑specific requirements.
• Coordinate with Credit, Procurement, Operations, and other departments to help resolve customer questions or order‑related issues.
• Assist with RMA, RA, PPAP, and other customer or quality‑related processes as needed.
• Help identify process gaps, communication issues, or inefficiencies that may impact customer satisfaction, accuracy, or profitability.
• Gain an understanding of the sales and procurement process, including how customer forecasts drive demand.
• Work alongside management and sales staff on overflow work, reporting, and administrative tasks.
• Learn the basics of reading prints and understanding customer‑specific documentation.
• Participate in training and development to build industry, product, system, and customer knowledge.
• Learn company systems, policies, sales processes, pricing guidelines, and customer requirements.
• Build product knowledge and gain an understanding of customer‑specific material specifications.
• Occasional travel to customers, suppliers, or vendors may be required as business needs.

• High school diploma or equivalent required; bachelor’s degree in business management, marketing, supply chain, or related field preferred.
• Prior customer service, administrative, sales support, or office experience preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfortable learning web‑based systems, customer portals, and internal business applications.
• Proficiency in Microsoft Office, particularly Excel.
• Strong follow‑up skills and willingness to take ownership of assigned tasks.
• Basic math skills and ability to review information for accuracy.
• Positive attitude, professional demeanor, and willingness to learn.
• Prior sales or metals industry experience is helpful, but not required.
• Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H‑1B, green card, etc.) is not available.

• high school diploma
• bachelor's degree in business management
• bachelor's degree in marketing
• bachelor's degree in supply chain