Commercial Service Account Manager – Peoria, Illinois

About This Role

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick‑turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for individuals who excel at building relationships, have outstanding customer‑service skills, and love working with cross‑functional teams. The ideal candidate is adept at assessing and understanding both the immediate and future needs of customers.

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e., service agreements, repairs, and modernizations)
• Create and maintain sales territory and account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier’s value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service‑agreement opportunities with existing customers and new prospects
• Ability to seek out or respond to repair opportunities
• Establish credibility by knowledge of Carrier products and solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s offerings and how they map to the customers’ needs
• Detect the customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize the best opportunities
• Respond to customer requirements in a timely manner
• Secure bookings/orders in a timely manner
• Consistently achieve sales metrics and annual targets
• Negotiate service‑agreement renewals when required

• High School Diploma or GED
• 3+ years of commercial HVAC experience
• Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs or platforms

• Comfortable operating in a technical environment utilizing Microsoft-based computer software
• Outstanding sales/negotiation skills with a goal-oriented approach and strong time‑management and organizational skills
• Demonstrated strong written, verbal, and presentation skills to develop expectations and relationships with internal and external customers
• Ability to sell directly to end‑user customers
• Previous experience selling service agreements
• Ability to introduce others to cross‑sell and upsell within their base of customers
• Ability to work in a highly team‑oriented and dynamic environment
• Ability to identify opportunities to proactively sell preventative repair or upgrade packages
• Self‑motivated and able to manage many simultaneous projects and responsibilities

The annual salary for this position is between $79,000.00 and $, inclusive of factors such as skills, education, experience, and other unique qualifications.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits:
  Medical, Dental, Vision; wellness incentives
• Retirement Benefits
• Paid vacation days (up to 15), paid sick days (up to
  5), paid personal leave (up to
  5), paid holidays (up to 13), birth and adoption leave, parental leave, family & medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
• Disability:
  Short‑term and long‑term disability
• Life insurance and accidental death and dismemberment
• Tax‑advantaged accounts:
  Health Savings Account, Health Care Spending Account, Dependent Care Spending Account
• Tuition assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.