Sales Support Consultant – Maintenance Management

Senior Sales Support Consultant – Maintenance Management

Customer Services Core Region (CSCR) is hiring a Senior Sales Support Consultant – Maintenance Management to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer-focused solutions.

In this role, you will serve as a regional consultant and subject matter expert, helping customers identify maintenance challenges, adopt scalable solutions, and move from reactive practices to more planned, connected, and proactive maintenance approaches.

• Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.
• Develop and scale customer-focused maintenance solutions through dealers and field teams.
• Use customer, operational, and market insights to recommend practical actions that drive business results.
• Support adoption of maintenance solutions, digital tools and best practices across the region.
• Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
• Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.
• Present recommendations, business cases, and progress updates to company and dealer leadership.

• Customer Focus: Builds strong customer relationships by understanding needs, anticipating challenges, and delivering solutions that improve customer outcomes and satisfaction.
• Decision Making and Critical Thinking: Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.
• Effective Communications: Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.
• Business Development: Identifies growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long-term value.
• Value Selling: Connects customer needs to solutions by clearly communicating value, benefits, and business impact.

• Experience in sales, customer support, product support, maintenance management, project management, or related fields.
• Strong customer focus with the ability to translate needs into practical business solutions.
• Experience with equipment, maintenance programs, service operations, or aftermarket support.
• Knowledge of maintenance management, reliability practices, or connected equipment technologies.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.

• Preferred location:
  Peoria, IL
• Additional locations:
  Dallas, TX;
  Cary, NC
• Onsite requirement: 5 days per week
• Travel:
  Up to 50% domestic
• Candidates relocating to Peoria, IL are eligible for relocation assistance.
• Sponsorship is not offered.

• Geographical responsibility:
  North America, Eastern U.S.
• Metrics:
  Aftermarket sales growth and scaled adoption of maintenance solutions.
• Primary interfaces:
  Regional Sales, industry teams, product groups, dealers, and field teams.

$ - $

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.