Senior Sales Support Consultant

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Sales

As a Rebuilds & Repairs Senior Sales Support Consultant with the Customer Solutions Core Region (CSCR), you will support and drive achievement of the North American Region aftermarket business plan by monitoring industry trends and generating go to market strategies and initiatives that contribute to both the short-term and long-term achievement of these plans. Performance metrics & measures (may include but are not limited to):
Rebuilds & Repairs aftermarket sales growth, sales funnel lead management, sales variance administration, safety, and professional development.

• Serve as a market specialist and divisional expert for Construction Industries Rebuilds & Repairs.
• Ensure alignment amongst the regional sales teams, product groups, districts, and dealers in developing and implementing aftermarket services and strategic plans.
• Develop & deploy regional go-to-market business plan and sales variance strategies to capitalize on identified incremental sales opportunities.
• Resolve issues related to the aftermarket services offerings and overall commercial performance in the territory;
  Oversees aftermarket Sales to Users (STU) trends, demand fluctuations, and critical customer requirements.
• Provide coaching, training and mentorship for regional sales teams (internal and dealer) and Dealer Rebuilds & Repairs Aftermarket Growth Specialists to deliver customer-focused solutions.
• Results will be evaluated through performance metrics & measures in areas such as rebuilds & repairs aftermarket sales growth, sales funnel lead management, sales variance administration, safety, professional development.

Customer Focus: Builds strong customer relationships by understanding needs, delivering on commitments, and developing solutions that improve customer satisfaction and business outcomes.

Industry Knowledge: Applies knowledge of industry trends, products, services, and regulatory considerations to support informed decisions and customer solutions.

Decision Making and Critical Thinking: Analyzes data, evaluates options, and uses sound judgment to make decisions that support business performance and continuous improvement.

Relationship Management: Builds and maintains productive relationships with customers, dealers, vendors, and internal partners to support shared goals and long-term success.

Business Development: Identifies growth opportunities, supports new business initiatives, and helps expand products, services, and solutions in the market.

Value Selling: Demonstrates the value of products, technology, and services by connecting customer needs to solutions that deliver measurable benefits.

• Bachelor’s degree or equivalent industry experience.
• Experience working with Cat dealers or dealer-facing teams.
• Progressive experience in product sales, aftermarket sales, technical support, and/or strategic project management.
• Proven ability to coach and develop team members while supporting GTM planning and dealer/customer opportunities.
• Strong customer focus with the ability to translate needs into practical business solutions.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.

• Preferred location:
  Peoria, IL
• Additional locations:
  Cary, NC, Dallas, TX, and Nashville, TN
• Onsite requirement: 5 days per week
• Travel:
  Up to 50% domestic
• Candidates relocating to Peoria, IL are eligible for relocation assistance.
• Sponsorship is not offered

$ - $

Compensation and benefits offered may vary depending on…