Sales & Marketing Support Representative

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics.

By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana.

We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana!

Aloha~

The major function of this position is:
To provide outstanding sales and marketing administrative support to accounts and field account executives combined with an emphasis to establish and maintain account relationships with Maui Jim customers. Pay:
Starting rate $22 per hour

Hours:

1st Shift 8:00AM-5:00PM

• Review, and analyze all requests for new accounts. Ensure requests meets company standards, and all dating/term requests follow current incentive guidelines. Communicate any concerns regarding quality of location to regional sales director and/or upper management prior to processing.
• Process and set up all new accounts in to SAP. Ensure all paperwork is included and information is correct and complete. Communicate any questions/concerns in a timely manner to account or account executive to ensure timely set up of new doors.
• Responsible for managing all sales order requests. Ensure all requests for dating/discount are in line with current incentive.
• Responsible for answering all phone calls during the day. Working closely with accounts to answer any questions regarding B2B, shipping, account set up, product questions, etc. Work closely with AE to guide and work through any questions they may have. Work closely with District Director to walk through any/all pending items, AE concerns, account concerns, etc.
• Responsible for order portfolio management. Including but not limited to reviewing open orders on a weekly basis, providing feedback to the commercial team on fulfillment rate. Work closely with Manager of Sales Support & Upper Management to discuss any account concerns. This includes but is not limited to, suspicious ordering patterns, inappropriate display size, suspicious returns behavior, concerns regarding quality/integrity of accounts, etc.
• Coordinate and manage all display requests and upgrades. Contact accounts to walk through the process and ensure all data is accurate and up-to-date. Place order for display and all corresponding marketing assets. Ensure request complies with current incentive program. Work closely with logistics team/white glove to ensure delivery goes smoothly. Coordinate and manage all requests for marketing (POP) materials to both the retailers and field sales team.
  
  Manage cost requests off budget restrictions and communicate any concerns to district directors.
• Responsible for managing all registration requests and account set-ups for the B2B site. Work…