Senior Training Consultant

Career Area:

Product Support

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

As the Senior Training Consultant
, you will play a critical role in shifting dealer sales teams from transactional sellers to trusted advisors by building customer-back selling skills, equipping dealer teams to position solutions, not just products; strengthening value-selling and services adoption and enhancing key account management through relationship-driven consultation.

This position will reside in the Americas Distribution Services Division’s COE-Marketing & Sales Operations team in support of efforts to drive consistent, differentiated customer experiences and build dealer sales force capabilities aligned to segment growth priorities. It will collaborate closely with the Commercial Learning team within Global Commercial Talent Development.

This role is responsible for the deployment and implementation of Dealer Sales & Leadership Development Processes to improve dealer salesforce commercial skills, dealer leaders’ skills and the dealers’ L&D organizations and learning effectiveness.

• Location: Peoria, IL (United States)
• Additional Location(s): Dallas, TX (United States)
• Required Travel: Up to 25% (Domestic)
• Relocation Assistance Offered: Yes (Domestic)
• US Work Authorization Sponsorship Offered: None

• Be the primary point of contact in their region for dealers, District Industry and DSD teams for Sales & Leadership training
• Promote training modules, courses and programs to dealers and regional & district teams; ensuring that courses and materials are relevant to dealers' needs and processes. Will engage primarily with dealer sales management, L&D and/or HR managers.
• Manage intake of dealer/district training requests for defined territory.
• Be knowledgeable of all Industry teams’ product training strategies, resources & contacts.
• Gather regional dealer feedback and provide these insights to the Global Commercial Learning team to identify needs, gaps and improvement opportunities to ensure success of the training program.
• Be knowledgeable of Sales & Leadership competency models, assessment tools, learning solutions and learning platforms.
• Assess dealers’ salesforce learning and development capability & advise dealers on key improvement areas.

• Customer Focus
  :
  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence
  :
  Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Consulting
  :
  Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking
  :
  Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed…