Electro‑Discharge Machining Field Support Specialist

Join to apply for the Electro‑Discharge Machining Field Support Specialist role at EDM ZAP PARTS, INC.

Location:

Montgomery, IL (Zip 60538). Expect 75%–90% travel to customer locations across the U.S.

$60,000.00/yr - $80,000.00/yr

Join a customer‑facing team delivering on‑site support for EDM equipment nationwide. You will install, maintain, troubleshoot, and optimize machines ranging from classic 1980s models to modern platforms—keeping mission‑critical operations running smoothly.

• On‑site installs, maintenance, and repair of EDM systems (legacy to present day).
• Rapid diagnosis and resolution of mechanical, electrical, and controls issues.
• Preventative maintenance, inspections, and precise calibrations aligned to Nuclear & Aerospace Standards.
• Accurate documentation of service calls, repairs performed, and parts/inventory used.
• Clear, professional communication with customers; capture needs and set expectations.
• Team with peers and leadership to enhance service processes and elevate satisfaction.
• Continuously upskill on new tools, technologies, and industry trends.

• High school diploma or equivalent; technical degree/certification preferred.
• Experience in a Field Service Technician or similar technical service role.
• Strong electrical and mechanical troubleshooting skill set.
• Excellent interpersonal and communication abilities; self‑directed with strong time management.
• Valid driver’s license; open to extensive travel.
• Proficiency with diagnostic tools: multimeter, oscilloscope, and related software.
• Willingness to learn PLC programming software and comparable platforms.

• Electrical schematics
• Soldering
• Electrical installation
• Electrical troubleshooting
• Electrical repair
• Industrial automation troubleshooting
• Electrical/electronic systems

• EDM machine (sinker)
• EDM drilling machine
• Multimeter
• Programmable Logic Controller (PLC)

• Be the trusted expert customers count on when every minute matters.
• Work across diverse industries and equipment generations.
• Grow your skills with exposure to advanced diagnostics and controls.

Entry level

Full‑time

Other

Machinery Manufacturing

Ready to put your troubleshooting talent to work where it makes a measurable difference? Let’s talk.