Furniture Service Technician

Starting Wage: $25/hour

Schedule: 5-Day Work Week, Monday – Friday

Hours: 8:00am - until route is done (end time varies)

Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service

This role is for someone who likes working with their hands, solving problems, and helping people in a real, tangible way. One day you might be troubleshooting a recliner mechanism, the next you’re color matching a wood finish or repairing upholstery.

• Drive a company sprinter van to customers’ homes to inspect furniture concerns, diagnose issues, and perform repairs
• Troubleshoot problems, think critically through repair options, and work toward fully resolving concerns in as few visits as possible
• Communicate directly with customers about what caused the issue, what the repair process will look like, and what solutions are available
• Use hands‑on technical skill, patience, judgment, and creative problem solving to adapt to different furniture types, home environments, and unexpected challenges each day
• Accurately document repairs, service notes, and next steps to keep customers and teammates informed
• Deliver a professional, helpful experience that leaves customers feeling taken care of and confident in the service they received

You might be a great fit if you:

• Have strong mechanical aptitude and enjoy working with your hands
• Enjoy helping people and genuinely care about delivering great customer service
• Can troubleshoot problems and think critically through solutions
• Are patient, focused, organized, and calm under pressure
  
  Can work independently while still being collaborative with a team

This is a progressive skilled trade position with hands‑on training and growth opportunities.

• Furniture inspection and repair
• Wood touch‑up and repair
• Upholstery and fabric repair
• Leather repair
• Problem solving and troubleshooting
• Customer service and communication
• Safe use of hand and power tools

Required:

• High school diploma or equivalent
• Valid driver’s license with insurable driving record
• At least 1 year of customer service experience
• Basic knowledge of hand and power tools
• Strong communication and problem‑solving skills

Preferred:

• Furniture repair or furniture industry experience
• Experience working in customers’ homes
• Experience independently troubleshooting or repairing products