SSVF Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE:

SSVF Case Manager
-Supportive Services for Veteran Families (SSVF) Program - PEORIA/GALESBURG

LOCATION/DEPT:
Supportive Services for Veteran Families (SSVF Program) - Peoria/Galesburg

REPORTS to (TITLE): SSVF Region 4 Supervisor

FLSA CATEGORY:
Non-Exempt

STATUS TYPE:
Regular, Full-Time

PAY GRADE: 205 - Grant Funded

PAY RATE: $19.97 - $23.96 per Hour

OUTCOMES:

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES:

* Case Management (70%)

* Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.

* Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.

* Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.

* Provide participants with links to community services as needed.

* Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.

* Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy

* Participate in housing searches and scheduling housing inspections.

* Provide intake including required documentation for admission, referral needs, program details and expectations.

* Conduct outreach, intake, and enrollment activities.

* Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.

* Provide resources and referrals as needed to Veterans and household members.

* Flex schedule to meet with full time employed Veterans during non-standard business hours.

* Ensure client confidentiality in accordance with established procedures and regulations.

* Performs other duties as assigned as related to the mission and goals of the SSVF Program.

* Administrative Responsibilities (20%)

* Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.

* Provide electronic detailed case note records.

* Participate in quality assurance/CARF Task Force Group.

* Collaboration (10%)

* Attend community meetings and Coordinated Entry By-Name-List reviews.

* Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.

* Communicate effectively with VA HUD-VASH and Salvation Army personnel.

* Attend weekly, monthly meetings and annual training events.

TRAVEL

* Travel throughout the program's service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events.

EDUCATION/EXPERIENCE

* Bachelor's degree in human services, social work, or a closely related field

OR

* One year of direct, full-time case management experience working with the homeless population and/or working with Veterans

* An in-depth knowledge of VA programs and guidelines

* And/or Veteran status

COMPENTENCIES

* Team player, self-starter, and perform well with minimal supervision.

* Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.

* Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.

* Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.

* Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.

* Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.

* Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.

* Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

* Willing to promote the mission of The Salvation Army.

POSITION LIMITATIONS (What this position must do)

* This individual will only commit The Salvation Army resources that have been allocated or approved.

* This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of…