SSVF Case Manager

SSVF Case Manager – Supportive Services for Veteran Families (SSVF) Program – PEORIA/GALESBURG

Location/Dept: Supportive Services for Veteran Families (SSVF Program) – Peoria/Galesburg

Reports to: SSVF Region 4 Supervisor

FLSA Category: Non-Exempt

Status Type: Regular, Full-Time

Pay Grade: 205 – Grant Funded

Pay Rate: $19.97 - $23.96 per Hour

SSVF program aims to provide critical time intervention, a strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

• Case Management (70%) – ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy.
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full time employed Veterans during non-standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Perform other duties as assigned as related to the mission and goals of the SSVF Program.
• Administrative Responsibilities (20%) – maintain complete and accurate electronic client records.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.
• Collaboration (10%) – attend community meetings, coordinated entry reviews, veteran events, etc.
• Communicate effectively with VA HUD-VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

• Travel throughout the program’s service area is required on a regular basis to meet with Veterans, community partners and attend mandatory meeting events.

• Bachelor’s degree in human services, social work, or a closely related field.
• One year of direct, full-time case management experience working with the homeless population and/or Veterans.
• An in-depth knowledge of VA programs and guidelines.
• Or veteran status.

• Team player, self-starter, performs well with minimal supervision.
• Interest and ability to work with diverse racial, ethnic, and socio-economic backgrounds.
• Ability to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals.
• Experience with veterans population and substance abuse, Veteran assistance, PTSD beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing, conflict resolution preferred.
• Excellent written and verbal communication skills.
• Proficiency in MS Office, email, internet, social media.
• Availability to work days, evenings, weekends, holidays as necessary, especially in emergent situations.
• Willingness to promote the mission of The Salvation Army.

• This individual will only commit the Salvation Army resources that have been allocated or approved.
• Will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed of all critical issues.
• Adhere to all policies and procedures in carrying out responsibilities.

• Light physical work required.
• Use standard office equipment and PC.
• Adept with Microsoft Office:
  Word, Outlook, Excel, PowerPoint.
• Lift or move up to 30 lbs.
• Office environment with low to moderate noise level.
• Travel to multiple sites.
• Accurately type 45 words per minute.
• Maintain positive work atmosphere with respectful communication and conflict resolution.
• Support mission of The Salvation Army by treating participants with dignity.