SSVF Case Manager

THE SALVATION ARMY NORTH & CENTRAL ILLINOIS DIVISION Divisional Headquarters Position Description

Position Title: SSVF Case Manager
- Supportive Services for Veteran Families (SSVF) Program
- Peoria/Galesburg

Location/Dept: Supportive Services for Veteran Families (SSVF Program) – Peoria/Galesburg

Reports to (Title): SSVF Region 4 Supervisor

FLSA Category: Non-Exempt

Status Type: Regular, Full-Time

Pay Grade: 205 - Grant Funded

Pay Rate: $19.97 - $23.96 per Hour

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength‑based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life‑changing work carried out by The Salvation Army North and Central Division.

• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy.
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths‑based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full‑time employed Veterans during non‑standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Performs other duties as assigned as related to the mission and goals of the SSVF Program.

• Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.

• Attend community meetings and Coordinated Entry By-Name-List reviews.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD-VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

• Travel throughout the program's service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events.

Bachelor's degree in human services, social work, or a closely related field

OR

• One year of direct, full‑time case management experience working with the homeless population and/or working with Veterans
• An in-depth knowledge of VA programs and guidelines
• And/or Veteran status

• Team player, self‑starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
• Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
• Excellent written and verbal communication skills,…