Shelter Aide

THE SALVATION ARMY North and Central Illinois Division JOB DESCRIPTION

JOB TITLE: Shelter Aide

LOCATION/DEPT: Peoria Family Services

REPORTS TO: Shelter Operations Manager

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt, Hourly

PAY GRADE: 202

PAY RATE: $16.30 - $19.56 Hourly

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

Provide direct support and supervision for clients in a residential or shelter setting by maintaining a safe, secure, and welcoming environment. Conduct client intake, eligibility assessments, program orientations, and maintain accurate documentation in HMIS and other required records. Enforce program policies, de-escalate conflicts, coordinate crisis response and community referrals, assist with meal service, and ensure facility cleanliness and safety while collaborating with staff to support daily operations and client success.

• Provide a safe and secure environment for clients to include contacting emergency responders or crisis intervention personnel as needed.
• Provide clients with referrals and information of community programs as needed.
• Enforce program guidelines, policies and procedures.
• Deescalate situations and provide conflict resolution techniques as needed.
• Determine client eligibility.
• Conduct an initial intake and program orientation for new clients.
• Record data into the HMIS system.
• Maintain daily log, forms and paperwork as required.
• Prepare and serve meals to clients as program dictates.
• Ensure the facility is clean and sanitary at the end of a shift.
• Monitor the perimeter of the facility to ensure a safe and clean environment.
• Remain on duty if there is a problem with the relieving shift (sick employee) or until another staff member arrives.
• Attend staff meetings as scheduled.

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education: High School Diploma or equivalent. Significant experience may be considered in lieu of. Associate's degree in human services, Social Work, Psychology, Criminal Justice, or a related field preferred.

Experience:

• One to three years of experience working in a shelter, residential program, behavioral health, social services, crisis intervention, customer service, or a related human services environment preferred.
• Experience conducting client intakes, assessments, and maintaining confidential client records.
• Knowledge of trauma-informed care, de-escalation techniques, conflict resolution, and crisis response procedures.
• Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, substance use disorders, or housing instability preferred.
• Basic computer proficiency, including experience with case management databases (HMIS experience preferred) and Microsoft Office applications.
• Ability to work independently, exercise sound judgment in emergencies, and maintain professional boundaries in a fast-paced environment.

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the…