Senior IT Analyst

Career Area

Technology, Digital and Data

When you join Caterpillar, you're joining a global team who cares not just about the work we do — but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here — we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Join Caterpillar as a key contributor in shaping the future of our Product Support Commercial System (PSCS)—a business-critical platform that powers global aftermarket sales and claims processing. In this role, you won't just support an existing system—you'll help redefine it.

You will play a central role in evolving PSCS into the next‑generation solution, driving improvements that directly impact our customers, dealers, and commercial performance. This is an opportunity to tackle complex challenges at scale, influence strategic direction, and deliver meaningful outcomes in a high‑visibility environment.

• Competent to perform (without close supervision) all programming, project management, and development assignments following an Agile methodology; normally assigned the more complex aspects of systems work.
• Work directly on complex application/technical problem identification and resolution, including responding to off‑shift and weekend support calls.
• Work independently on complex systems or infrastructure components that may be used by one or more applications or systems.
• Drive application development focused around delivering valuable business features.
• Mentor and assist software engineers, providing technical assistance and direction as needed.
• Maintain high standards of software quality within the team by establishing good practices and habits, performing code reviews, etc.
• Design, test, and refine prompts and system instructions for large language models (LLMs) to support warranty workflows, decision support, reporting, and user assistance.
• Identify and encourage areas for growth and improvement within the team.
• Communicate with end users and internal customers to help direct development, debugging, and testing of application software for accuracy, integrity, interoperability, and completeness.
• Perform integrated testing and customer acceptance testing of components that require careful planning and execution to ensure timely, quality results.
• The employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

• Education requirement:
  Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field.
• Experience:
  
  At least 5‑7 years of hands‑on experience as an application developer, with proficiency in Java and JavaScript.
• Software development tools and activities; ability to produce software products or systems in line with product requirements; lead development activities, monitor quality, and advise on tool selection and utilization.
• Knowledge of technical aspects of a software product; ability to design, configure and integrate technical aspects of software products.
• Execute functional, performance, and load testing; document results and non‑conformance; apply testing methodologies to ensure compliance with design and requirements.
• Effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Decision making and critical thinking: knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Demonstrated leadership on medium to large‑scale projects impacting strategic priorities.
• Experience with deploying software using CI/CD tools such as Azure Dev Ops, Git Hub Actions.
• Experience in collaborating with cross‑functional teams including product managers, backend engineers and designers.
• Experience with…