Route Technician

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals‑focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutuel betting and 55 days of thoroughbred horse racing a year.

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The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include VGT collections, Redemption Terminal (RT) replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; the employee is required to enforce established rules and procedures intended to protect employees and customers and to assist in other areas as needed.

• Provide and maintain an exceptional customer experience with location staff and patrons
• Report to work as scheduled for assigned shifts (5:00 am‑3:00 pm Central Time – Monday‑Thursday)
• Be timely and punctual for both work and route schedule
• Communicate and maintain proper equipment needs for route teams and collection vans
• Deliver and collect cassettes/cans to and from customer locations per the assigned route schedule, using a company‑provided vehicle
• Unload and deliver cassettes/cans to processing room following route
• Required to drive efficiently and effectively during scheduled routes
• Assist with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
• Knowledge of the working components of equipment (VGTs, RTs, ATMs, amusement devices, etc.)
• Effectively communicate with leadership team any challenges seen on route
• Suggest ways to improve route efficiencies
• Organize warehouse space within working area and proactively prepare needs for next day routes
• Assist with fleet needs for collection vehicles
• Lend support to other collection regions when staffing needs arise
• Other duties as assigned to meet the operational needs of the Collection Region

• Minimum of 21 years of age
• A valid driver’s license and maintenance of a satisfactory driving record
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
• Proficient with Microsoft Suite, Salesforce, and Outlook
• Flexible and willing to work long hours, requires availability for weekends, overtime approved to meet operational need of department
• Commitment to being reliable for scheduled shifts and being on time
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Self‑motivated and quick learner
• Ability to adapt and understand working components of machines and provide service while on site
• Professional demeanor

• Sit for prolonged periods.
• Calculate figures and amounts.
• Required to drive during the scheduled route.
• Required to work weekends.
• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally lifting 10–25 lbs of materials above your shoulders.
• Frequently required to lift/push cargo or warehouse material ranging between 25–65 pounds.
• Specific vision abilities required include…