Restoration Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations?

Then you may be our perfect hero!

• Monitor job file status and WIP's
• Monitor and ensure client requirements are followed
• Review and validate initial documentation
• Create preliminary estimates and prepare job file reports
  
  Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed
• Manage Tech scheduling
• After-hours on call phone rotation participation

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Google Workspace
• Ability to learn new software, including Xactimate® and proprietary software
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Ability to successfully complete a background check subject to applicable law

7:30am-4:30pm M-F, flexible to work overtime when required