Residential Loan Processor​/Closer II

Essential Functions

• Manage an assigned pipeline of loan applications by establishing daily priorities for workflow with the support of department leadership.
• Ensure the borrower’s experience meets and exceeds department turn‑time expectations and numerical review goals without sacrificing quality standards.
• Work with underwriters and customers to clear any outstanding conditions and ensure the timely closing of all applications.
• Coordinate the vendor process (appraisal, title, settlement) and engage third parties (insurance companies, attorneys, realtors) as needed to ensure all required documentation is present.
• Use all available tools to manage the pipeline, evaluate risk, and efficiently work files.
• Prepare closing paperwork for mortgage, equity, and consumer loans.
• Ensure the Loan Operations department receives a complete, accurate, organized, and compliant loan file for “on boarding” of new clients.
• Handle system‑generated file alerts for QM/ATR and federally mandated disclosure tracking issues, communicating all issues to leadership with urgency.
• Partner with internal QC and document review teams to confirm the accuracy of closing documents (terms, vesting, lien position, etc.).
• Act as a liaison to title vendors, ensuring conveyance steps are handled properly (mortgage payoffs, addressing title encumbrances, etc.).
• Transmit closing documents on time, with appropriate instructions, to the notary conducting the signing appointment.
• Perform additional production support duties as assigned.

Comply with all applicable regulations and bank policies regarding employment and employment law. Participate in annual compliance and other job‑related training. Adhere to the bank’s privacy and ethics standards.

Internal:
Reports to the Retail Administration Manager; frequent interaction with Mortgage Loan Officers, Sales Managers, Underwriters, and back office staff.

External:
Frequent contact with customers, realtors, and vendors.

High school diploma or equivalent required; college degree preferred. Minimum of 2‑4 years of related experience.

• Strong working knowledge of underwriting guidelines for each agency and bank overlays for portfolio business.
• Excellent phone etiquette.
• Excellent written and oral communication skills.
• Strong organizational skills.
• Strong time‑management skills.
• Familiarity with Microsoft Office.
• Compliance with the SAFE Act and registration with the Nationwide Mortgage Licensing System (NMLS).

Traditional office environment with the ability to work remotely on a hybrid basis. Office hours:
Monday – Friday, 8:00am – 5:00pm.

Penn Community promotes an equal opportunity workplace, including reasonable accommodations for otherwise qualified disabled applicants and employees. Lifting/carrying up to 10lbs. Manual dexterity for computer work. Speaking, hearing, and vision are required to perform essential functions. Please contact Human Resources with questions regarding the physical demands of this position.

It is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. Employment decisions will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced by an applicant’s or employee’s race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other protected characteristic.