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Client Services Representative
Job in
Perris, Riverside County, California, 92571, USA
Listed on 2026-06-18
Listing for:
Insight Global
Full Time
position Listed on 2026-06-18
Job specializations:
-
Business
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
Title: Client Success Representative (3PL)
Pay Rate: $25-28/hr
Duration: PERM
Location: Perris, CA (onsite 5 days a week)
SummaryThe Client Success / Account Manager serves as the primary point of contact for 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.
Key Responsibilities- Serve as the main liaison between clients and warehouse operations
- Manage new client onboarding and implementation
- Monitor SLAs and operational KPIs
- Provide regular reporting on inventory, fulfillment, and performance
- Handle client escalations and issue resolution
- Coordinate internally with warehouse managers to meet client needs
- Identify upsell opportunities for additional services (VAS, freight, storage)
- Conduct regular client check-ins and business reviews
- 3+ years experience in 3PL, logistics, or supply chain account management
- Strong communication and relationship management skills
- Understanding of warehouse operations and fulfillment workflows
- Experience working with WMS and reporting tools
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