Front of House & Business Manager - Harry Potter: Hogwarts Express

Position: Front of House & Business Manager - Harry Potter: A Hogwarts Express Adventure
Job Title:

Front of House & Business Manager - Harry PotterTM: A Hogwarts Express Adventure Division/Department:
Rail Events Productions/Management

Reports To:

REP Business Manager Type of position:
Exempt/Salary Employee Classification:
Seasonal Compensation: $1450.00/wkJob Summary The Front of House & Business Manager for Rail Events Productions Inc. (REP) acts as the primary REP representative, responsible for all aspects of business in coordination with the REP Business Manager and the American Heritage Railways Accounting and Human Resource departments. Responsibilities include customer service, ticketing, food service, communications between production and train operations, and oversight of third-party contractors.

Essential Duties and Responsibilities Work with the REP management team during preproduction, assist with day-to-day operations during the event, and participate in postproduction load-out Assist in the hiring of ticketing, catering, and parking staff during preproduction

Responsible for coordinating and communicating FOH staff schedule and overseeing that event if fully staffed on all event dates

Responsible for submitting weekly payroll verification

Maintain oversight and support of Box Office, Catering, and Parking (if applicable to location) Staff during the event as well as throughout load-in and load-out Become familiar with the ETix ticketing system, help oversee box office and catering customer service agents; work closely with the Etix Director of Client Services and Director of Birmingham Customer Support for all customers and ticketing system needs (Etix ticketing system training will be provided)
Primary customer service manager when the need arises, including onboard seating issues

Conduct daily safety briefings and handle all incident reporting for passengers and employees

Inspect and prepare Front of House areas at the top of the day and secure Front of House areas at the end of the day, with the support of staff

Coordinate with the Stage Manager for a safe release of the train for each departure, and be present on the platform upon return

Work with the Box Office Supervisor and Catering Supervisor to maintain a weekly amenities inventory

At select locations, the FOH & Business Manager is responsible for overseeing the distribution of first-class bags and mugs for each departure

Work with the Catering Manager and food service employees; see that the quality and schedule are maintained, assist when needed

Become familiar with railroad safety rules and help oversee the event staff’s adherence to safety

Assist onboard production with any amenities or hospitality items that are necessary during or between runs Assist with the distribution of staff meals

Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers

Be able to manage the will-call staff during times when the Front of House & Business Manager is away from the Front of House Prepare Top of Day and End of Day Reports and distribute them to appropriate parties

Daily communications with all internal departments to ensure a smooth run of events as well as external contractors and passengers

Other duties as assigned

Qualifications

Front desk, reservation, customer service experience preferred

Experience and ability problem solving and leading a team in a live show setting preferred

Experience with special events and managing events preferred

Strong leadership skills

Possess a well-spoken manner for in-person communications

Initiative-taking and meticulous

Physically capable of lifting heavy objects

Must be 18 or over

Work Environment Majority of work is performed onsite in an event space setting

Varying temperatures and weather conditions; both indoor and outdoor

Varied schedule requiring evenings, weekends, and overtime

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)
What’s in it for you Serve others and create a world of make believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and…