Claims Service Representative - Salvage

Job Summary

This position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigating, evaluating, and negotiating low‑to‑moderate‑complexity claims in compliance with established company technical and customer service best practices. Under general technical direction, the position works within specific limits of authority.

• Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve their first and third‑party claims.
• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. Identify cross‑sell opportunities based on members’ product needs and service requests. Enhance member relationships by diversifying the use of products and services. Provide sales leads to insurance, travel, and other departments as appropriate.

• Bachelor’s Equivalent combination of education and experience
• 4‑6 years of experience servicing claims of low to moderate complexity
• Moderate computer and line‑of‑business technical software skills required
• General knowledge of negligence and subrogation principles desired
• Moderate understanding of vehicle nomenclature and repair practices
• Moderate understanding of building nomenclature and repair practices
• Advanced organization and planning recognition skills required
• Advanced oral and written communication skills required
• Advanced interpersonal skills required
• Valid Driver’s License, acceptable DMV record and minimum liability insurance issued by state required

• Claims field duties may involve company car usage and local travel to inspect accident scenes or first‑party homeowner losses (40% proficiency)

The starting pay range for this position is: $28.93 - $38.53

Additionally, for full‑time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).