Fire Communications Supervisor

The County of Riverside’s Fire Department has an opportunity for a Fire Communications Supervisor who will be assigned to the Fire Department's Emergency Command Center in Perris.

The Fire Communications Supervisor will supervise Fire Communications Dispatchers engaged in operating computer-assisted communications equipment at the Fire Department's Emergency Command Center (ECC) on an assigned shift, assist in the management of the ECC, and perform other related duties as required.

The Fire Communications Supervisor is the supervisory level classification in the Fire Communications series performing the full range of supervisory duties and reports to the Fire Communications Manager. This class is characterized by the responsibility to oversee and supervise subordinate staff on an assigned shift engaged in dispatching emergency and routine calls on a countywide basis. The Fire Communications Supervisor is also responsible for assisting in the administration of the ECC.

The Fire Communications Supervisor is distinguished from the Senior Fire Communications Dispatcher in that the latter serves in a lead position without full supervisory authority.

The Riverside County Fire Department is one of California’s largest integrated, cooperative, regional fire protection organizations. The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 19 partner agencies and 1 community service district. The Department has five core values:
Leadership, Competence, Integrity, Safety, and Customer Service.

• Schedule, assign and supervise the work of all subordinates on an assigned shift; resolve and report on disciplinary problems with staff; refer more sensitive or serious disciplinary problems and recommend disciplinary action to management.
• Work with other supervisory and management staff in developing initial and ongoing Fire Communications Dispatcher training programs; participate in the interviewing and selecting of personnel.
• Study and evaluate existing procedures and internal policies and recommend new or revised procedures and policies pertaining to efficient and effective ECC operation; prepare and update manuals of procedures pertaining to operations and implementation of policies and instruct staff members in their use.
• Request and review computer-generated statistical workload reports for purposes of assessing training needs, determining staffing requirements, and adherence to established procedures and regulations.
• Review the performance of subordinate personnel for adherence to policies, procedures and established work performance standards; compose written annual and special employee performance evaluations for management approval.
• Supervise subordinates in the use of communications frequencies by station and mobile units to ensure compliance with the law and department policy; document and report infractions.
• Monitor communications equipment for maintenance and/or repair problems to ensure proper operation of equipment and report problems with equipment to management; resolve problems encountered by subordinates in operating computer terminals or communications equipment; assist management with budget preparation by projecting costs and writing justifications on an assigned basis.
• Participate in the training of various Fire Department personnel at the Ben Clark Training Center.
• Incorporate direct participation in the policy making for the Communications Division within the Fire Department by virtue of emphasis on firefighter and public safety; may formulate functional guidelines within communications as it directly relates to field operations.
• Review and sign subordinate employees'…