Client Success / Account Manager (3PL
Job in
Perris, Riverside County, California, 92571, USA
Listed on 2026-08-22
Listing for:
American Exchange Group
Full Time, Seasonal/Temporary
position Listed on 2026-08-22
Job specializations:
-
Sales
Client Relationship Management, Account Manager, Customer Success Management
Job Description & How to Apply Below
Client Success / Account Manager
Division: AELogistix/Shiplogiq
Location: 375 E Markham St, Perris, CA 92571 (onsite 5 days)
Reports to: Director of Operations / General Manager
Job type: Full-Time
Job SummaryThe Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long‑term client satisfaction.
Key Responsibilities- Serve as the main liaison between clients and warehouse operations
- Manage new client onboarding and implementation
- Monitor SLAs and operational KPIs
- Provide regular reporting on inventory, fulfillment, and performance
- Handle client escalations and issue resolution
- Coordinate internally with warehouse managers to meet client needs
- Identify upsell opportunities for additional services (VAS, freight, storage)
- Conduct regular client check‑ins and business reviews
- 3+ years experience in 3PL, logistics, or supply chain account management
- Strong communication and relationship management skills
- Understanding of warehouse operations and fulfillment workflows
- Experience working with WMS and reporting tools
Highly organized and customer‑focused
- Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
- 401(k) Retirement Savings Plan with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.
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