Warehouse Operations Manager - D2C

## Warehouse Operations Manager - D2CApply:
USA Jackson, GA:
Full time:
Posted Yesterday:
R7847
** Who we are
** More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
** What we need
** As the
** Warehouse*
* ** Operations Manager**, you will lead direct-to-consumer (D2C) fulfillment operations at our automated
** Perris, CA
** warehouse. Reporting to the Director of Operations, you will lead high-performing teams, manage fast-paced e-commerce workflows, drive safety and continuous improvement, and maximize automation uptime. Your goal: hit key e-commerce KPIs, control costs, and deliver an exceptional customer unboxing experience.
** What we do
**** Exol*
* * is pioneering warehousing-as-a-service through automated, tech-driven supply chain solutions. We specialize in high-speed unit-level picking, automated storage, and seamless parcel distribution for leading D2C and omnichannel brands.
* * Exol is an independently managed joint venture between Symbotic and Soft Bank.
*** What you’ll do
*** Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.
* Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.
* Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).
* Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.
* Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands (Q4/Cyber Week).
* Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.
* Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.
* Present throughput, carrier performance, and KPI dashboards to senior leadership.
** What you’ll need
*** Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers; strong preference for experience with automated systems (AMR, GTP, ASRS).
* Proven ability to coach, mentor, and scale large teams (100+ associates) across multiple shifts and peak seasons.
* Solid background in e-commerce fulfillment metrics, WMS/WES software, parcel carrier management, and data-driven problem solving.
* Continuous improvement (Lean/Kaizen) mindset with a relentless commitment to customer satisfaction and operational speed.
* Strong interpersonal and analytical skills, with the ability to translate data into action and communicate effectively across all levels of the organization.
** Our Environment
*** On-site in our Perris, CA warehouse facility (floor-focused with administrative responsibilities).
* Ability to work variable shifts (days, nights, weekends) as operational and peak demands require.
* Up to 10% travel for network visits or customer meetings. Valid driver’s license required.