HR & Operations Coordinator

This is an on-site position primarily based out of our Catering Warehouse in Owings Mills, MD.

Lib's Catering is the off-premise catering arm of #Good Group, operating under Nicola, Inc. We produce weddings, corporate events, private parties, and on-premise dining experiences across the region. As the team grows and the event calendar fills, the infrastructure behind our people has to keep pace.

The HR & Operations Coordinator owns the people systems that keep this team running: hiring, onboarding, scheduling, IDP coordination, and payroll accuracy. This role sits at the center of catering operations and reports directly to the CHO/CHRO. It is not a role that waits to be told what to do. It requires someone who can read the room, anticipate what is coming, and hold the process together when the calendar is full and the pressure is on.

The right person will build genuine relationships with the kitchen, warehouse, and sales teams. They will be a credible presence at events because they understand the work from the floor up, not just from a desk.

Primary location is 11 Gwynns Mill Court, Suite S, Owings Mills, MD 21117. This is a hybrid role with a meaningful on-site expectation. Flexibility in hours is available, but the work requires physical presence at the facility, at events, and occasionally at Lib's Grill locations for store-level meetings. Some evening and weekend availability is expected given the nature of the event schedule.

This role manages the hiring funnel from first application through position certification. Initial screening interviews are conducted through Workstream. From there, candidates are passed to Tony Mattucci, Veronica Flynn, or the appropriate sales manager for an alignment conversation before a hiring decision is made. Once hired, the coordinator owns the remainder of the onboarding process:
Toast Payroll setup, 7

Shifts access, orientation scheduling, stage or sink-and-swim placement, and tracking completion of all certifications on the Kanban Flow board.

New associates should never fall through the cracks between interview and first shift. That is the standard.

Event shifts are posted monthly, with any event inside 30 days posted immediately upon confirmation. The coordinator meets weekly with Tony Mattucci and Veronica Flynn to align the event and kitchen/warehouse schedules with operational needs. Commissary and warehouse schedules are confirmed with a minimum two-week lead time. The coordinator also manages relationships with temporary staffing agencies and is the point of contact for day-of staffing issues including no-shows and last-minute changes.

Schedules must stay six weeks ahead. That is not an aspiration; it is the operating standard.

The coordinator reconciles time entries at the close of each pay period, comparing 7

Shifts and Toast to catch discrepancies before payroll runs. Jhona Vera supports this process and handles significant portions of the reconciliation work. The coordinator oversees that collaboration and is accountable for the accuracy of the final submission. Flat rate roles are documented separately and reviewed for accuracy. Pay rate changes are tracked and verified. Associates are assisted in accessing their payroll accounts when needed.

IDPs are a core component of the #Good Group HR platform and a non-negotiable part of this role. The coordinator manages the full IDP cycle for hourly catering team members: scheduling meetings, gathering contributing manager feedback with clear deadlines, preparing the IDP documents, facilitating the conversation with the associate, and following up on the goals and compensation discussions that come out of each review.

The CHO/CHRO sets the standard and provides oversight. The coordinator executes.

IDPs do not get deprioritized because the calendar is busy. The person in this role needs to build the process discipline to hold both.

The coordinator tracks developmental feedback from 7

Shifts shift notes, logbook entries and the team development Kanban board, surfaces patterns to management, and ensures that coaching conversations are happening and being documented. When a team member transitions to a new position, the coordinator owns the training checklist and confirms completion. Guidance is provided to managers on performance documentation, PDRs, and termination process when needed.

The coordinator is responsible for planning and leading, or coordinating the lead for, quarterly training sessions or events for the catering service teams. These training initiatives vary in format and may include hands-on workshops, lectures, and on-site tours.

Event attendance is part of this role for one reason: you cannot coach what you do not understand. The coordinator participates in events in a training oversight capacity, learns the service and…