Credit & Collections Manager

Description

For over four decades, Big Top has manufactured and installed high-performance fabric structures in the United States, delivering American-made quality, innovation, and reliability. We do not just build shelters— we engineer solutions that optimize operations, safeguard assets, and provide a competitive edge for companies worldwide. With the support and financial backing of Altamont Capital Partners, we are in an exciting phase of growth, expansion, and innovation.

Credit & Collections Manager

The Credit & Collections Manager is responsible for managing customer credit risk, establishing and enforcing credit policies, and driving the timely collection of accounts receivable. This role owns the full lifecycle of credit decisions and collections strategy, ensuring the company balances revenue growth with disciplined risk management and strong cash flow performance.

This position serves as the primary gatekeeper for customer credit approvals and plays a critical role in reducing bad debt, improving DSO, and supporting sustainable growth. This position will report directly to the Assistant Controller.

For the initial 90 days, the role will be located in the Perry office. Following this onboarding period, candidates residing in Tallahassee may split their schedule, working up to 50% of the time from the Tallahassee office.

No

Exempt

• Evaluate and approve customer credit applications, limits, and payment terms
• Establish and maintain credit policies, procedures, and risk frameworks
• Monitor customer financial health, payment trends, and exposure levels
• Partner with Sales and Operations to assess risk on new and existing customers
• Make decisions on order holds, releases, and escalations based on risk thresholds
• Develop and execute a proactive collections strategy to minimize past due balances
• Manage collection efforts across all aging buckets, including escalation protocols
• Lead resolution of disputes impacting payment timing
• Drive accountability for timely follow-up and cash application
• Maintain strong customer relationships while enforcing payment discipline
• Oversee AR aging, ensuring accuracy and integrity of receivables data
• Partner with AR Specialist (order acceptance role) to ensure alignment between credit approval and order processing
• Ensure timely and accurate invoicing processes are followed
• Identify and implement process improvements to streamline the order-to-cash cycle

• Strong understanding of credit analysis and financial statements
• Proven ability to manage collections and reduce past due balances
• Experience working in a B2B environment
• Excellent computer skills; specifically, advanced experience in Microsoft Excel.
• Excellent written and verbal communication skills.
• Analytical ability to develop and implement improvements or recommendations.
• Attention to detail.
• Able to work well with senior executives.
• Preference will be given to candidates with experience in private equity backed environments.

• 5+ years of experience in credit, collections, or accounts receivable
• High School Diploma or equivalent required. Associate’s degree (or higher) in accounting, finance or business from an accredited university preferred.

• Must be able to accurately exchange information with customers, co-workers, management, and vendors.
• Occasionally moves files and boxes of records weighing up to 20 lbs.
• Constantly operates a computer and other office machinery, such as copiers, printers, and telephones.
• Must be able to remain in a stationary position for 90% of the time.

At Big Top, our actions are guided by a strong set of core values; a pursuit of excellence, a commitment to teamwork, a sense of ownership and a focus on being solution-oriented. We believe each team member plays an important role in helping us achieve our shared goals and we are continuously striving to build a workplace where employees are empowered to contribute in new ways.

After 60 days, employees are provided with health, dental and vision insurance at no cost – the…